KlinioReviews of klinio.com

Response from KlinioNov 20, 2024

We're truly sorry to hear about the difficulties you've faced with your subscription. This is not the experience we aim to provide, and we completely understand your frustration. Please contact us again through support with your details, and we will prioritize your case to ensure your subscription is canceled and that any inappropriate charges are addressed.

Response from KlinioNov 20, 2024

We sincerely apologize for the issues you've encountered with your subscription. The subscriptions automatically renew if not canceled, which is the reason you were charged. Please reach out to our support team directly with the details of your case, and we will ensure that this is resolved as quickly as possible.

Response from KlinioDec 6, 2024

Thank you for sharing your experience with us. If the subscription is not canceled after the trial period, it automatically renews and a charge is applied. If you need any assistance canceling your subscription, contact us directly at [email protected] and we'll assist you further.

Response from KlinioOct 15, 2024

Thank you for sharing your concerns, regarding the subscription billing process. It is outlined in our Terms & Conditions (to which every customer has to agree to in order to make a purchase) that we use automatic subscription renewal for our users' convenience. This information is also presented at the point of checkout and in your order confirmation email. We're sorry if this was not enough - it is never our intention to mislead our customers or cause any inconvenience.

Response from KlinioOct 15, 2024

Thank you for sharing your thoughts with us. We inform our customers about the automatic recurring charges at three points: at the checkout, in our T&Cs, and in the order confirmation email. However, we take feedback like yours very seriously and are continuously working to improve our billing processes to ensure clarity and transparency.

Response from KlinioOct 15, 2024

Thank you for your feedback. We're sorry to hear that the app's price did not reflect its value. We strive to be upfront about subscription details, including auto-renewal, and we're constantly working to enhance communication around this. Thank you for letting us know that this part needs improvement.

Response from KlinioOct 15, 2024

Thank you for bringing this to our attention. Before purchasing the subscription, every customer has to go through the registration process, including providing payment and personal details. For this reason, unauthorized transactions can rarely occur. However, we understand the importance of your case, therefore we ask you to contact us directly at [email protected], so we can look into the specifics of this situation and assist you by providing solutions.

Response from KlinioOct 15, 2024

Thank you for your feedback. It is stated in our T&Cs, as well as at the point of checkout and in the order confirmation email, that a subscription must be canceled in order for it to not automatically renew. In addition to that, we'd like to note that canceled subscriptions can be accessed until the expiration date. If you need any further assistance regarding the subscription, feel free to contact us at [email protected].