KlinioReviews of klinio.com

Response from KlinioApr 29, 2020

Dear Addie, Thanks for sharing your feedback and we are sorry to hear you had such a frustrating experience! As per our terms and conditions, a partial refund can be issued if you did not like our meal plan. Since you successfully reached out to our customer support, your issue will be solved through this platform accordingly. Thank you for your patience!

Response from KlinioApr 28, 2020

Dear Cindy, Thank you for the review and we apologize you had such a frustrating experience! We prepare personalized meal plans for our customers, which are created by our best nutritionists. The meal plans are diligently prepared by taking into consideration all of the customer’s personal preferences and requests. Our meal plans are very flexible, so you are in complete control of your plan and able to create meals on your own. We are really sorry to hear you did not like it! If you have reached out to our customer support team, please be assured we will be in contact with you soon and will solve your issue. If you don't hear from us - it might be due to an error in the system. In this case, we kindly ask you to contact us at [email protected] again as soon as possible.

Response from KlinioApr 27, 2020

Deat Keith, Thank you for taking the time to write this review! We apologize you had such a frustrating experience. If you have reached out to our customer support team, please be assured we will be in contact with you soon and will solve your issue. If you don't hear from us - it might be due to an error in the system. In this case, we kindly ask you to contact us at [email protected] again as soon as possible.

Response from KlinioApr 15, 2020

Dear Elisabeth, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. We offer recipes, which are easy to cook! Cooking instructions can be found under the section "Preparation". We are sorry that our FB group is in English, but we suggest you use google translator in order to communicate with other members! Please feel free to reach out to us at [email protected] due to money transactions. Our customer support team will gladly assist you!

Response from KlinioMar 31, 2020

Dear Andy, Thank you for taking the time to write this review. We are sorry to hear you had such a frustrating experience! Our plans are very flexible and if you do not like it, you can always modify it or email us at [email protected] and our nutritionists will revise your plan. Our team strives to make our product as innovative as possible and even more useful features are on the way. We truly hope you'll give our product another chance.

Response from KlinioMar 18, 2020

Dear Beverley, Thank you for your feedback. We are sorry to hear our service was not of the quality you expected. Our personalized meal plans are created by our professional trainers. They make sure, that our meals are low on the glycemic index. Hummus is normally offered once or twice per week, could you please contact us at [email protected]? Our nutritionist will revise your meal plan. Our team strives to make our product as innovative as possible and even more recipes and features are on the way!

Response from KlinioMar 17, 2020

Hello, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our meal plan is customized and prepared by our professional nutritionists in regards to your preferences while taking the quiz. There is a question "What's your relationship with meat?" with 4 answers: "I love meat - I eat it all the time"; "I eat meat occasionally"; "I eat meat rarely" and "I do not eat meat". The amount of meat in your recipes depends on the answer you choose. As per our terms and conditions, if you want to cancel your meal plan you can apply for a refund within 14 days. You can get a partial refund by contacting our customer support. If you have any questions or need a consultation on your meal plan - contact us at [email protected]. Our team will gladly assist you.

Response from KlinioMar 17, 2020

Dear Karry, Thank you for the feedback. If the issue was not resolved yet, it would be wonderful if you could get in touch with us at [email protected], our team will gladly assist you.