Socorro Gonzalez P.
Mi opinión es que es mala porque cuando te das de baja por lo mala que es te siguen cobrando
Es malo no es útil y te siguen cobrando aunque te hayas dado de baja es lo que me ha pasado a mi

Klinio is a diabetes management platform and app designed specifically for people with prediabetes or diabetes and related issues, such as high blood pressure, high cholesterol or those trying to lose weight in a healthy way.
Klinio (klinio.com) has 1,360 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Socorro Gonzalez P.
Es malo no es útil y te siguen cobrando aunque te hayas dado de baja es lo que me ha pasado a mi
Heather S.
I was very disappointed with this unrealistic plan...ingredients that don’t make a meal. When I contacted the help line before the 14 days they suggested I use the change option. At day 17 I was very disappointed and decided to cancel. No refunds available after I paid for a year of service. Not a good experience...stay away from this product!
Response from KlinioAug 17, 2020
Hello Heather, thank you for sharing this. We are more than sorry to hear that product didn't meet your expectations. Our refunds are always available under the Terms&Conditions that are provided in our website. In case you still have some concerns, please reach out to our support team - they will be able to explain how everything works.
lynne S.
SCAM SCAM SCAM SCAM DO NOT GIVE YOUR MONEY TO THIS COMPANY!!!! Tried to get refund THE VERY same day I spent $101.00 CAN. Received an automatic reply saying it would take 20 days to resolve. They sent another email 3 weeks later saying issue has to be resolved 14 days from point of purchase! Tried resolving through PayPal and got the same response. And “Mary” who responds to these reviews tells you they can return 50% ALSO a scam! THEY WILL NOT RETURN YOUR MONEY!!!
Response from KlinioAug 12, 2020
Hello Lynne, we are more than sorry to hear about this experience. We are always able to refund according to our Terms&Conditions, so in case you still have some concerns, please reach out to our support team - they will be more than happy to help. We are looking forward hearing from you!
Jeanne
MyDiabetes is a scam. They try to nickel and dime you with all the add ons. I emailed them to cancel and they ignored me. They expedited the plan so they could show that they delivered on a product. Please stay away. It is too bad that there are such bad types of scams like this preying on people with disabilities. It is a shame! I sent MyDianetes an email. Now they are acting as if they do not have it. Buyer beware! MyDiabetes only gave me 50% refund. Shame! They were not clear up front as to what they would be delivering as a plan.
Response from KlinioAug 4, 2020
Hello Jeanne, we are more than sorry to hear that you had this experience. Please provide your email address - we will be able to analyse your case and explain what exactly happened. We are looking forward hearing from you!
Blake B.
They charged my card 3 days ago and I have no correspondence back even after writing to them on the special email address they provided. No ability to sign on and no return correspondence. Very disappointing.
Response from KlinioAug 4, 2020
Hello Blake, we are more than sorry to hear that this happened! Please reach out to our support team - they will be more than happy to help and explain how everything works. Our email: [email protected]
Diana H.
Please cancel and refund! No customer service! Sight given is impossible to go to for help. Does not meet expectations! PROVIDE A POINT OF CONTACT !
Response from KlinioJul 23, 2020
Hello Diana, thank you very much for your review. We have been trying to track your case and analyse it, but we were not able to find you. Please reach us out or provide your email address - we will be able to explain what exactly happened and solve the situation—looking forward to hearing from you!
Peggy
Don't waste your money or time. I signed up.. there wasn't a disclaimer for satisfaction.. But they prepared a nuts and crap diet for me. Not a relatiistic diet plan. I looked at it and promptly requested a full refund. best they can do is give me half as their product is "digital" there is nothing worth downloading. Worst customer service. My next review will be on BBB.
Response from KlinioJul 22, 2020
Peggy, we are more than sorry to hear that our product didn’t meet your expectations. All our refund policies are being stated in the this page below, and all the refunds are being executed in the right manner. In case you still have some questions how our product work, please reach out to us - we will be more than happy to explain how everything works! Looking forward hearing from you. https://mydiabetes.diet/general-conditions/
Richard P.
I paid £52 for a "personalised" diabetes diet. It was emailed to me in 24 hours but when I looked at it, it was totally unsuitable for my condition and circumstances. The following day, I wrote to them and cancelled, in line with the internet distance selling rules. The site said they would reply within 24 hours. No chance but when I did get a response, it was wanting to know why I did not want their plan. I just wanted a refund, so advised accordingly. I also raised a dispute with Paypal but to date they have not responded on there so far. I received an email reply stating that as I could share my diet they supplied me with others, I was only entitled to a 50% refund, which I rejected, referring them to the consumer regulations in the UK. Today, I got a message to say that as I had raised a dispute through Paypal, they would let the case progress through them but could take 20 days. I wish that I had read Trustpilot first as their customer service belongs in the Stone Age They are exploiting vulnerable people with an inferior product. They do not understand consumer law. In my opinion, stick with Diabetes UK who are the real deal. I see they contacted me through the review so I supplied the information but that was the last I heard. They post this to give the impression they care. They don’t.
Response from KlinioJul 28, 2020
Hello Richard, thank you very much for sharing your experience. We are more than sorry to hear that you were not completely satisfied with our product. ` In this case, please provide us your email address - we will be able to find your profile, analyse what exactly happened and explain you how everything works. Looking forward hearing from you!