Klinio is a diabetes management platform and app designed specifically for people with prediabetes or diabetes and related issues, such as high blood pressure, high cholesterol or those trying to lose weight in a healthy way.
Klinio (klinio.com) has 1,360 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
klinio.com
Website
klinio.com
Category
Hospital & Emergency
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I don't even know how I got signed up for this. I saw a $66 charge on my PayPal account that PayPal is saying I authorized. I did not, especially at 6:00 in the morning?! I am trying to get a refund asap. I do not even know how this happened. Refund my money, please.
Response from KlinioMar 1, 2021
Hello dear Lisa, we are more than sorry to hear that you are experiencing that! In this case, it would be great if you contact our support team - they will be more than happy to help. Our email: [email protected]
We are looking forward to hearing from you!
Best regards,
Emma
MyDiabetes.diet
JM
Joann M.
I ordered the diet then canceled within…
I ordered the diet then canceled within 20 minutes. This was 1/26/2021. I have not been refunded, nor even sent the diet which I don't want anyway. When I canceled I was told "successfully cancelled." If I hear nothing within next 2 days I will have to escalate my claim with PayPal.
Response from KlinioFeb 22, 2021
Hello Joann, we are sorry to hear that you decided to change your mind. We are always able to refund according to our Terms&Conditions. If you still have some questions about our procedures, do not hesitate to contact us again - we would be more than happy to explain how everything works. Our email: [email protected]
We are looking forward to hearing from you!
Best regards,
Emma
MyDiabetes.diet
VE
Vivian E.
Unhappy customer
I purchased your diet program 1 year ago and I never received anything, so I wrote it off as a learning experience. Since then I have been charged for the the diet program 2 more times and again this week. I would like to be reimbursed for this last charge an please cancel my membership.
Response from KlinioFeb 23, 2021
Hello, Vivian! We are more than sorry to hear that you are having these technical issues. Please contact our support team - they will be more than happy to help you cancelling your membership and answering all the possible questions! Our email: [email protected]
We are looking forward to hearing from you!
Best regards,
Emma
MyDiabetes.diet
TC
Tamra C.
They must be paying for all the good…
They must be paying for all the good reviews. This app is a scam. Multiple poor reviews in the App Store. Personal experience, after multiple attempts to get into the app, I was finally able to create my account. Once in, the first thing I noticed is that the educational materials are unscientific. Then the exercise programs are all extra pay services. The recipes are horrible if they are free or you can pay more. Asked for a refund within a couple of hours. Took them over a day to get back and say that their refund policy is only 50%. Total scam and a fraud. Stay away.
Response from KlinioFeb 8, 2021
Hello Tamra, we are more than sorry to hear that you experience this with our product. Our initial meal plans are always based on the newest medical research and updates - if you have some concerns about the specifications, we would be more than happy to explain that. Also, we have many different meal plans, where you could adjust meal plans, different recipes, or even change some specific ingredients. You are right about the workouts - this is an additional product and is not included in the meal plan; please accept our apologies if you misunderstood the concept differently. We always refund according to our Terms&Conditions - our customer support team always come back within 48 hours from the initial request, so if you still have some concerns about anything, please let us know. We will be more than happy to explain everything.
Best regards,
Emma
MyDiabetes.diet
RH
Rhonda
I only gave My Diabetes Diet one star…
I only gave My Diabetes Diet one star because to write a review I couldn't do it without checking at least one star. This company does not have ANY customer service, I DO NOT RECOMMEND IT TO ANYONE. The foods are not foods I will eat, and the meals and recipes include foods that when I did the questionnaire I specially said I wouldn't eat. I have sent multiple emails to them, with only one response, but a response with no answer. Now, I have responded to the one response requesting an update at least 4 times and no answer.
BAD CUSTOMER EXPERIENCE
ADDITIONAL COMMENT:
Can you please confirm the subscription is cancelled, hearing you believe it has been dealt with doesn't give me comfort that it has. Please confirm cancellation and refund status.
Response from KlinioFeb 5, 2021
Hello Rhonda, we are more than sorry to hear that our product didn’t fully meet your expectations. Our customer support team always response within 48 hours from the request, so we believe your issue has been already solved! If you still have some issues, please let us know - we are looking forward to explain how you could change your meal plan, some recipes or even specific ingredients.
Stay safe and please reach out if there's anything else.
Best regards,
Emma
MyDiabetes.diet
DL
Dominique L.
ACHTUNG!!
EDIT:
Es wird immer besser. Nun wird versucht diese Bewertung löschen zu lassen und mir unterstellt, ich hätte das Produkt nie erworden. Das abbuchen hat dafür aber ganz unkompliziert geklappt, hm?!
Toller Umgang mit Kunden...NOT!
ACHTUNG!!!
Man kauft nicht einmalig einen Plan, sondern ein Abo! Ohne Ankündigung wurde nach 6 Monaten einfach erneut der „Kaufpreis“ von meinem Paypalkonto eingezogen.
Vom Support kommt lediglich, in schlechtem deutsch, immer wieder die Bitte, sich mit mehr Infos an ihn zu wenden, da die bisherigen (Name, Rechnungsnummer, E-mail, ect) angeblich nicht ausreichen um irgendwas zuordnen zu können. Hinhaltetaktik der untersten Schublade!
Der Plan ist wenig kreativ, nicht sehr flexibel, der Sportplan kostet extra.
Die benötigten Zutaten orientieren sich am US-Markt und sind hier teilweise gar nicht bis schwer zu bekommen und wenn, dann unverhältnismäßig hochpreisig.
Ich finde es immer blöd, wenn die Rezepte in Plänen so mieß aufeinander abgestimmt sind, dass man haufenweise Zutaten kaufen muss, die man nur einmal anbricht und dann nie mehr braucht. Das machen andere weit besser!
Alltagstauglich geht anders. Wenn man dann nich Familie hat und/oder arbeiten muss, ist der Plan komplett bescheuert.
JH
Joanne H.
I have tried multiple avenues to try…
I have tried multiple avenues to try and cancel this subscription. Yes, there is an address from Emma @ my diabetes that I tried sending an email to cancel with no reply. I am charged monthly for a subscription I no longer need. They are located in Lithuania with no ability to contact someone directly. Don't waste your money. If you need help, go to the american diabetes association.
Joanne
Response from KlinioJan 20, 2021
Hello Joanne, thank you for sharing. Emma is not dealing with the refunds, so in this case it would be great if you contact our support team - they are responsible for cancellation and all the similar procedures. Our email: [email protected]
We are looking forward to hearing from you!
Best regards,
Zoe
MyDiabetes.diet
NC
Nana C.
I have been trying to cancel this plan
I have been trying to cancel this plan. The only time I’ve logged in is to try to get it cancelled I have been charged again in December. I suggest not getting locked into this scam. They don’t have a US phone number on the website, everything is from another country. I found an email address and have sent 2 emails. As a last resort I’ll have to cancel my credit card.
They have responded by email to contact there support team through email. I have emailed them 3 times and nothing has happened. No phone contacts.
Response from KlinioJan 11, 2021
Hello Nana, we are more than sorry to hear that you are having such technical issues. If you cancelled your plan and been charged again, please contact our support team - they will help you to solve it and explain how it works. Our email: [email protected]
We are looking forward to hearing from you!
Best regards,
Emma
MyDiabetes.diet