Klinio is a diabetes management platform and app designed specifically for people with prediabetes or diabetes and related issues, such as high blood pressure, high cholesterol or those trying to lose weight in a healthy way.
Klinio (klinio.com) has 1,360 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
klinio.com
Website
klinio.com
Category
Hospital & Emergency
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
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Je veux résilier mon abonnement car les menus me conviennent pas je suis francaise et je ne mange toutes cette nourriture merci
Response from KlinioApr 20, 2021
Bonjour, nous sommes plus que désolés d'apprendre que notre produit n'a pas répondu à vos attentes. Dans ce cas, veuillez contacter notre équipe d'assistance - elle se fera un plaisir d'analyser votre cas et de vous rembourser conformément à nos conditions générales.
Notre email: [email protected]
Nous sommes impatients de vous entendre.
Meilleures salutations, Emma
KS
Karen S.
They asked but don't care about preferances.
The questionnaire asked about preferences and allergies but the menus include the things I can't or won't eat. I don't see the point of asking. Geared more toward Californians than us commoners.
Response from KlinioApr 13, 2021
Hello dear Karen, thank you for sharing this. We are sorry to hear that you had to experience this. In this case, it would be great if you contact our support team - they will be more than happy to analyze your case and change your plan accordingly. Our email: [email protected]
We are looking forward to hearing from you and solving this!
Best regards,
Emma
MK
Mar K.
Tried to cancel subscription
Tried to cancel subscription less than 1 hr after joining. Not at all what I expected. Put in foods I don’t like and menus include those foods. I can search thru other menu offerings, but this is not customizable to me.
When i tried to cancel the message was that i had a
“Contract “ and would be charged for the full year.
Beware and stay away. Its a scam and basically theft. I signed no contract, but because i used PayPal they’ll take the money. Scum.
UPDATE
After some back and forth emails, they finally said they reviewed my case and I was out the money. I told them in an email I would warn as many people as possible about them, and that if I helped even one person, that I would feel good about it.
Got up today to an email from them. They have now refunded my 11 months and told me I could use the app until my first month ended.
Response from KlinioApr 7, 2021
Hello dear Mar Kro, we are more than sorry to hear that you are experiencing that! We always refund according to our Terms&Conditions, and we would be happy to analyze your case and explain what exactly happened. Please reach us our for more personalized help! Our email: [email protected]
We are looking forward to hearing from you and solving this!
Best regards,
Emma
CU
customer
I want a refund
I want a refund. No good for people with kidney disease!! Meals are bad for us!! They only refunded half my money and I cancelled the minute I saw the meal plan. Read their cancellation policy before purchasing!!! It’s terrible!!
Response from KlinioApr 7, 2021
Hello, we are more than sorry to hear that our product didn't meet your expectations. In this case, please contact our support team - they will be more than happy to analyze your case and refund according to our Terms&Conditions. Our email: [email protected]
We are looking forward to hearing from you and solving this!
Best regards, Emma
CB
chantal B.
Type 1 diabetes not for this app
With Type 1 diabetes, you need some flexibility to accommodate highs, lows, exercise, illness, etc. This plan is very rigid and the app doesn't allow you to input any other relevant tracking information like treating a low, extra calories or foods you had to eat. You can only do their workouts and can't input any other activities you might have completed. I like a few of the recipies though.
Response from KlinioMar 30, 2021
Hello Chantal, we are more than sorry to hear that our diabetes management tools were not wholly satisfying. In this case, please contact our support team - they will be more than happy to analyze your case and explain how everything works . Our email: [email protected]
We are looking forward to hearing from you and solving this!
Best regards,
Emma
FR
Francoise
Meal plans not useful
I think you should ask more questions regarding preferences so when creating the meal plan it has the person's likes and dislikes in mind. For example, I may like fish but the created monthly plan doesn't have to contain more that 30 meals or snacks with fish. Also, you should start creating a meal plan with regular things you would find generally in a pantry. For example, couscous, buckwheat porridge, sunflower seed butter, tofu (I truly dislike tofu yet there's a ton of meals with tofu). Meals, especially breakfasts, lunches and snacks should be quick and easy for example, 20 minutes to prepare an evening snack? (e.i. smoked tofy and broccoli salad). In addition, when I want to print out my weekly or monthly plan, give me a 1 pager (not 26 pages with all the recipes) for example, a monthly calendar page where on each day you have a quick view of what you will eat that specific day and for every other day of the month. I was really disappointed with the fact that My Diabetes keeps advertising a one pager with what to eat, what not to eat and what to eat in moderation for quick and easy reference. I have not found that page anywhere so I could print and always use as a reminder/reference. So far, eventhough I did my research I just feel that I spent a lot of money for something I hardly use because it does not work for me.
Response from KlinioMar 21, 2021
Hello Francoise, we are sorry to hear that our meal plan was not completely satisfying and didn’t meet your expectations. Please mind that even some of our meals take longer to prepare or might contain more specific ingredients, it is based on the personal quiz answers and best diabetes management techniques, so it always assures stable blood sugars and even reverses type 2 diabetes in the long run. If you have some concerns, contact our support team - they will be more than happy to help you to adjust your meal plan, change the ingredients or anything else. Our email: [email protected]
We are looking forward to hearing from you.
Best regards,
Emma
MyDiabetes.diet
PA
Pat
NO customer service. Don’t buy!
I have asked MANY times for help to access my account and have received NO answer. I am cancelling my subscription
Response from KlinioMar 21, 2021
Hello Pat, we are more than sorry that you had to experience this. Our customer support representative usually takes up to 48 hours to come back to you, so we will come back to you as soon as possible and solve this for you. Thank you very much for your patience and have a lovely day.
Best regards,
Emma
MyDiabetes.diet
KR
Kathryn R.
Stay far away
I did not like the meals the app provided. I has way more success helping my husband reverse his type 2 diabetes with healthy carbs and exercise. They also kept sending me my plans in Spanish for some reason. I thought I cancelled the service but got the annual charge anyway. Once I realized two days later they said I could not get a full refund - only a partial refund. I even asked them human being to human being to return me my money since I wasn’t getting anything from them but they obviously don’t care about their reputation or humanity and would rather steal money from people and hide under their “terms and policies”
Do not fall for the hoax - go to a trusted site and read all reviews. These guys have multiple companies with bad reviews.
Response from KlinioMar 1, 2021
Hello Kathryn, we are more than sorry to hear that our product and meal plans didn't fully meet your expectations. Please share your email address - we will be more than happy to analyze your case and explain you what happened. We are looking forward to hearing from you and solving this.
Best regards,
Emma
MyDiabetes.diet team