Klinio is a diabetes management platform and app designed specifically for people with prediabetes or diabetes and related issues, such as high blood pressure, high cholesterol or those trying to lose weight in a healthy way.
Klinio (klinio.com) has 1,360 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
klinio.com
Website
klinio.com
Category
Hospital & Emergency
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Legit companies do not need high-pressure, guilt-ridden sales tactics.
After reading the reviews I noticed something odd. The "individuals" writing the 5-Star reviews have only written one review on Trustpilot. Several leaving a 1-Star review have multiple contributions on Trustpilot. I trust those. Like so many other online scams they load up review sites with fake reviews, or in some instances the "review site" is ran by the scammers. I truly wanted to believe Klinio was legitimate but after doing some research something stinks.
Response from KlinioSep 15, 2021
Dear Lorin, thank you for sharing your opinion and insights. More and more products and services invite their customers to leave a review, and even if some of the customers might not know Trustpilot or never used that before, this doesn't always mean that the reviews are not honest. If you have any issues with the product or additional questions, don't hesitate to get in touch with our support team - they will be more than happy to explain how everything works.
Best regards,
Emma
LH
Laury H.
If I could give this app 0 stars
If I could give this app 0 stars, I would. Aside from the daily email reminder to subscribe before I actually did, the first thing this app does it give you several "options" that you have to pay for. Quite frankly, they should be included for £60 per year. I didn't take any, signed up, and then got hit with another request to subscribe. I can't get past this screen without paying a second subscription fee. Absolute bunk, a complete scam.
Response from KlinioSep 15, 2021
Dear Laury, we are more than sorry to hear that you were not fully satisfied with our diabetes management tools. We always refund according to our Terms&Conditions, please contact our support for more personalized help.
Our email: [email protected]
We are looking forward to hearing from you and solving this!
Best regards,
Emma
RW
Rene W.
Buyer Beware!!!!!!!!!!
This app is not user friendly ( difficult to navigate and change settings). You can get any of the things provided on this app for free on other apps. You have to enter all information ( it does not track steps, etc.) and entering info is difficult. I canceled my subscription but they do not refund your money. You are stuck with the app until the end of the period you paid for . I stupidly paid for a year so I am out 70$. Do not be fooled by the reviews on their website! Buyer Beware!!!
Response from KlinioSep 9, 2021
Dear Rene, we are more than sorry to hear that you found our app too difficult to navigate and stick to our diabetes management plan. Our support team can help you to change your meal plan or ingredients. Please reach to us out for more personalized help! Our email: [email protected] We are looking forward to hearing from you.
Best regards, Emma
MA
Marsha
This is what I received from Klinio,
This is what I received from Klinio,
Attention: Your plan will be deleted today, please read to get all the details.
Hey, Christine here. I’m sorry to see that you didn't try your personalized program yet. You know the Klinio diet works.
I even approved a 79% discount just for you.
Yet here we are.
I'm starting to believe you're not ready to change your life and transform your body. Why else wouldn't you work with a Ph.D. nutritionist for 18 cents a day?
I was ready to prepare over a thousand personalized meal ideas for you... based on the exact foods you enjoy eating. Complete with desserts and snacks so you don't feel hungry or have to rely on your willpower to get through the night.
We'd calculate everything, down to the last calorie. What to eat, how much, when, and why. Yet you didn't act to get Klinio.
So I'm forced to delete your details today.
If you truly wanted to reach 150lb, you'd take action.
So do you?
Are you ready to start transforming your body and improving your health for good?
Only you know the answer.
You can do it for 18 cents a day. That's cheaper than diet coke.
In the next couple of hours, I'll delete your details, and you'll lose your plan.
And even though you haven't taken action yet...
A part of me still believes you'll make the right choice.
Just make sure you do it while you still can.
It's the responsible choice for your health, your happiness, and your waistline.
The final choice is yours.
I hope I see you on the other side...
Christine,
Klinio's Head of Nutrition
My Response,
You can take this email that you sent me and shove it....after reading your reviews I wouldn't want to spend a nickel on your plan....
As far as me reaching goal I'm well on my way to reaching my goal without your verbiage nonsense.
You need to be mindful how you word emails....you thought you were shaming me not.....YOU SHAMED YOURSELF!
Hide quoted text
Response from KlinioSep 15, 2021
Dear Marsha, thank you for sharing your opinion. Our personalized meal plans are based on your quiz answers and best diabetes management techniques, but might not be suitable for everyone; that is why there are also some negative reviews. Our support team will be more than happy to explain how our meal plans, workout plans, and additional diabetes tracking tools work - reach us if you would like to analyze everything in more detail.
We would be happy to solve this.
Best regards,
Emma
JP
JP
Shameful
Customer acquisition approach: shaming. Exactly what a hesitant, newly diagnosed (diabetic) potential consumer wants to hear. Mind blowingly shameful:
"Hey, Christine here. I’m sorry to see that you didn't try your personalized program yet. You know the Klinio diet works.
I even approved a 79% discount just for you.
Yet here we are.
I'm starting to believe you're not ready to change your life and transform your body. Why else wouldn't you work with a Ph.D. nutritionist for 18 cents a day?
I was ready to prepare over a thousand personalized meal ideas for you... based on the exact foods you enjoy eating. Complete with desserts and snacks so you don't feel hungry or have to rely on your willpower to get through the night.
We'd calculate everything, down to the last calorie. What to eat, how much, when, and why. Yet you didn't act to get Klinio.
So I'm forced to delete your details today.
You see, I can't help you if you don't want to help yourself.
If you truly wanted to reach 150lb, you'd take action.
So do you?
Are you ready to start transforming your body and improving your health for good?
Only you know the answer.
You can do it for 18 cents a day. That's cheaper than diet coke.
In the next couple of hours, I'll delete your details, and you'll lose your plan.
And even though you haven't taken action yet...
A part of me still believes you'll make the right choice.
Just make sure you do it while you still can.
It's the responsible choice for your health, your happiness, and your waistline.
The final choice is yours.
I hope I see you on the other side...
Christine,
Klinio's Head of Nutrition"
UPDATE/RESPONSE: In response to Klinio's reply:
It is not the "numbers" I object to, nor the supposed intent of your team to be helpful. It is the tone and language being used to reel in hesitant clients/customers, as if actual human beings are being inconvenienced by my delay when we all know the plans are computer-generated, and based on broad and shallow data sets. As if comparing the daily cost of your program with the cost of a single bottle of diet soda isn't agregiously passive-aggressive manipulation.
You have completely missed my message and frankly, knowing your initial response was itself computer generated, so too, I believe, is your 2nd.
You will acquire customers with genuine customer service and empathetic marketing.
Response from KlinioSep 15, 2021
Dear JP, our diabetes management tools are based on the best techniques and have been developed together with doctors and meant to help, not body shame - we truly apologize if our email made you feel some negative way. Please reach out to our support team - they will be happy to explain what we mean by these numbers and facts.
We are looking forward to solving this.
Best regards,
Emma
MP
Missy P.
The app makes promised that it does not…
The app makes promised that it does not fulfill. The personalized meal plan is bunk. There is a spot to put in custom ingredients but it doesn't recognize ANY ingredients. It is very cumbersome and takes far too much manipulation to he worth while. I find most of the recipes are not to my liking. I have not had any luck with this app and I desperately need to manage my diabetes and thought this app would be a huge help. Instead it has been a huge fail. I want a full refund.
Response from KlinioSep 15, 2021
Dear Missy Poirier, we are more than sorry to hear that you were not wholly satisfied with our product. Our support team can help you to change your meal plan or ingredients or refund according to our Terms&Conditions. Please reach to us out for more personalized help!
Our email: [email protected]
We are looking forward to hearing from you.
Best regards, Emma
WD
William D.
False Promises and Undelivered Hopes
So, there's a few things that I'm basing this review on. It may be slightly biased; however, I've been waiting almost 4 weeks since my initial request for a refund and have only received one email. In the email they agreed to refund half of the cost, and then proceeded to refund me $1. And even though I submitted proof of a faulty product, I have not heard anything back from them.
So, onto the review.
Customer Service: Atrocious, as detailed above.
Product: Filled with false promises and hopes. When I signed up for this, I was sold on what their website promotes, which is an app that "offers a personalized meal plan." However, there is nothing personalized about it. Before you sign up, you take a VERY narrow survey that asks you about 10 allergies, and 10 foods you don't like. When I took this, I thought I would be eventually asked to further elaborate on these items. That is not the case, and in actuality, when I finally did receive the meal plan, it included many (and I do mean many) meals filled with items I'm allergic to (almonds, shellfish) as well as many things I don't eat (avocado, for example). The thing is, I'm not a picky eater, but so many of the meals included those things that I don't like.
Grocery List: The app does create a grocery list, which is nice. BUT, it only tells you total amounts of food for your meals and doesn't reflect back to the actual recipe. This isn't the biggest deal, but I live alone and occasionally have guests over for dinner. So my grocery list might say 10oz of chicken, but I may be having chicken 3 times that week and two of them I have a guest over for. The app doesn't factor in meals for multiple people and then I have to go back and forth to the meal/grocery list to try and account for that. Easy enough, but the poor UI design makes it challenging, which is not a good thing when you're already dealing with an eating disorder.
Final Thought: You are probably new to diabetes. You have probably done a lot of scouring the internet and have only found this (at least, that's what happened with me) The app looks professional enough to give you the help you need, but it just fails to do so. Don't get until they've fixed their issues. It is a waste of money.
Response from KlinioAug 12, 2021
Dear William, thank you very much for such a detailed review. We will definitely review it in-depth and make improvements to make sure the app has the best quality. Meanwhile, please contact our support team - they will be more than happy to help analyze your case and refund according to our Terms&Conditions if required.
Our email: [email protected]
We are looking forward to hearing from you and solving this.
Best regards,
Emma
Klinio team
JF
Jean F.
L'APP Klinio ne fonctionne pas !!!
J'ai payé (39€) et le logiciel fourni ne FONCTIONNE PAS. Je précise que mon niveau en informatique est suffisant pour savoir que c'est bien l'appli qui est défaillante et non mes médias (ordinateur et iPhone) qui sont à jour. Ma réclamation auprès de PayPal a été refusée en raison de "le vendeur a fourni la preuve que l'objet avait été livré", ce qui est une pure et simple arnaque. Je déconseille absolument ce produit car KLINIO n'a même pas daigné me répondre après mon signalement, et m'ayant juste dit que mon compte "avait été réinitialisé correctement". Ce n'est jamais agréable de perdre ainsi de l'argent pour rien.
Response from KlinioAug 12, 2021
Bonjour Jean, nous sommes plus que désolés d'apprendre que vous ayez vécu cela. Merci de nous avoir signalé que vous rencontrez des difficultés pour accéder à votre plan. Veuillez vérifier votre boîte de réception, votre dossier spam/courrier indésirable, et si vous n'y trouvez pas votre plan, contactez notre équipe d'assistance - elle se fera un plaisir de vous aider ! L'équipe d'assistance sera également en mesure d'analyser votre cas et de vous rembourser le cas échéant.
Notre email : [email protected]
Nous sommes impatients de vous entendre!
Meilleures salutations,
Emma
Équipe Klinio