Amy H.
Return policy NOT GOOD, app is mediocre
If you have an eating disorder, be CAREFUL - this can potentially be triggering. ALSO be aware that their current refund policy is 24 HOURS, not 30 days!!! I was lucky enough to get a partial refund - but as someone on disability benefits, it is a damned shame that their policies didn't allow for that kind of support. I will not recommend this to others until they update that. This app is NOT bariatric supportive - the calorie counts are too high, the food search database is sadly lacking, there is no desktop version as yet.
Response from KlinioFeb 13, 2024
Hi Amy, Thank you for sharing your concerns with us. We take cases like yours very seriously and understand the importance of providing appropriate support. If you could kindly send us an email mentioning that you're contacting us regarding this review, we would be more than willing to investigate your situation further and address any issues you've encountered. Your feedback is valuable to us as we strive to improve our services to better meet the needs of all our users. Best regards, Emma.