Cindy L.
I purchased this to help with…pre-diabetes
I purchased this to help with pre-diabetes. When I realized everything was online, I tried to cancel. I’m not great with technology. I get emails quite often from them. I’d love to be able to use this, but I can’t. I have responded to the “help,” but no one ever answers my question except to say they’ve received it. I want my subscription cancelled. It’s ridiculous to pay for something that I haven’t even downloaded. When I looked up how to cancel, it says I must first give a reason. I can’t find a place to do that. I wish subscriptions could be offered by mail.
Response from KlinioMar 13, 2023
Dear Cindy, we are more than sorry to hear that you decided to cancel the subscription. Our diabetes management tool is not so complicated to use - our support team also will be more than happy to explain all the features. If you still haven't receive the response, please reach out via [email protected]. Our support team will be explain how everything works and refund according to our Terms&Conditions, if requested. We are looking forward to hearing from you and solving this. Best regards, Emma Klinio team




