KlinioReviews of klinio.com

3.81,360 reviews
Hospital & Emergency

Klinio

About Klinio

Klinio is a diabetes management platform and app designed specifically for people with prediabetes or diabetes and related issues, such as high blood pressure, high cholesterol or those trying to lose weight in a healthy way.

Klinio (klinio.com) has 1,360 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: klinio.com
Website: klinio.com
Category: Hospital & Emergency
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 82% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Klinio reviews

Showing 296 reviews with 1 star · Clear filters

Granny P.
Jan 21, 2024
I do not recommend Klinico at all.…
After registering and paying for Klinio I couldn’t log into the App. I contacted them and they emailed me repeat instructions. I tried with no success, my son tried who is good at IT couldn’t either. I asked for a refund and they said they couldn’t give me a refund but would cancel my registration. So I paid for a service I couldn’t get to use. I would certainly not recommend them.
Response from KlinioJan 23, 2024
Hello there! We appreciate your valuable feedback, and we apologize for any dissatisfaction you may have encountered with our program. We acknowledge your concerns and would like to offer further assistance. Kindly contact us at [email protected], providing additional details about your case. Mentioning that you're reaching out from the review will assist in expediting the process. We are dedicated to reviewing your situation thoroughly and addressing it appropriately. Best regards, Emma.
Nadine
Jan 20, 2024
Cancelled within a trial period as I…
Cancelled within a trial period as I found the app wasn't for me. Menu plans did not suit me at all. Deleted app off my phone and thought nothing off it. Recently realised that January 23 and January 24 payments have been taken. Contacted customer service and they refused to refund me and hid behind terms and conditions and auto renewable. I had to reinstall app to delete the subscription which should have already been cancelled. I feel like I have been conned and they have £120 of my money that they refuse to return.
Response from KlinioJan 23, 2024
Hello Nadine, We appreciate you taking the time to provide feedback, and we apologize for any dissatisfaction you may have encountered with our program. We acknowledge your concerns and would like to offer further assistance. Kindly contact us at [email protected], providing additional details about your case. Mentioning that you're reaching out from the review will assist in expediting the process. We are dedicated to reviewing your situation thoroughly and addressing it appropriately. Best regards, Emma.
Marie B.
Jan 14, 2024
I feel conned!
I signed up yesterday. Firstly I had no idea this was an American company. Second, I am disgusted at the so called meal plan. Practically all the breakfast are porridge with different toppings, and the dinners and lunches are nearly all the same meal of noodles with pork,chicken and vegetables.Snack suggestions all hummus and pitta.!!! No variety or useful recipes at all. I will be charged over £50 for this useless information. I want a refund of my Pay Pal payment but can’t find any way to do that! This is a con. Beware. I still have not received my promised refund!
Response from KlinioJan 17, 2024
Hello, We apologize for the inconvenience with your Klinio subscription. Our aim is to accommodate various tastes and preferences, and I want to assure you that your feedback is crucial in helping us enhance our meal plans. Additionally, I'd like to bring to your attention that our meal plans are customizable. You have the flexibility to swap between meals or even regenerate the entire plan with different options. This allows you to tailor your meals to suit your preferences and dietary requirements better. Please feel free to explore these features to create a plan that aligns more closely with your individual tastes. In any case, you can email us at [email protected] for further assistance, mentioning that you're contacting us based on this review. Best regards, Emma.
N S.
Jan 9, 2024
Klinio
I saw a My Diabetes ad on Facebook and signed up after taking their quiz. I made a payment that was discounted for a 6 month subscription and received an email from a site called Klinio. I realised I had signed up to an American company. I had thought this was an entirely different service, so I replied to the email twice to ask them to cancel my subscription. I haven’t heard back from them. Only an automated reply. Then I went to the Klinio app to try and cancel my subscription myself but it won’t let me in without a password reset, which it doesn’t allow you to do. It keeps saying they’re sending a reset link to my email. No link or reply has arrived in my inbox or spam. I need to cancel this subscription as soon as possible. Can someone from Klinio get back to me as soon as possible.
Response from KlinioJan 9, 2024
Hello, We apologize for the inconvenience with your Klinio subscription. We're aware of the delay and are actively addressing the backlog. To expedite your cancellation, please email us at [email protected], mentioning your review. We'll prioritize your case for swift resolution. Thank you for your patience and understanding. Best regards, Emma.
Grace S.
Jan 5, 2024
I could have written this complaint (…
I could have written this complaint ( which was posted yesterday by Di) word for word. She wrote: 'Impossible to get into app. Keeps telling me U have wrong password. Follow password reset link error message appears. Have tried about 10 times without success. Links are blind alleys. Tried to cancel subscription- but have to log into my account! Contacted help desk received an incomprehensible reply offering irrelevant ways of cancelling. £29 is still going out of my account every now and again' The only difference in my case it's over £50 going out of my account. I have tried and even changed my credit card last year to avoid this automatic repayment but STILL they are robbing me without my permission! This company is a disgrace and needs to be named and shamed!
Response from KlinioJan 8, 2024
Hello Grace, We sincerely apologize for the inconvenience you've experienced with our automatic repayment system. Your feedback is essential to us, and we want to make things right. Please contact us at [email protected], referencing this review. Our team is dedicated to resolving your concerns promptly and ensuring a smoother experience moving forward. Best regards, Emma.
Diana
Jan 4, 2024
Scam?
Impossible to get into app. Keeps telling me U have wrong password. Follow password reset link error message appears. Have tried about 10 times without success. Links are blind alleys. Tried to cancel subscription- but have to log into my account! Contacted help desk received an incomprehensible reply offering irrelevant ways of cancelling. £29 is still going out of my account every now and again
Response from KlinioJan 5, 2024
Hello Diana, We sincerely apologize for the inconvenience you've experienced. We understand the frustration you're facing with app access and subscription cancellation. Please reach out to us again, specifying that you're contacting us based on this review. We are committed to resolving your issues promptly and ensuring a smoother experience for you. Best regards, Emma.
Freya Rose P.
Dec 30, 2023
DO NOT TRUST this company with your…
DO NOT TRUST this company with your money. They have awful customer service and refuse to refund if you are unhappy. I am livid and want my refund of $29USD. The app is not as described, glitchy, tedious and did not help me.
Response from KlinioJan 2, 2024
Hello Freya, We appreciate you taking the time to provide feedback, and we apologize for any dissatisfaction you may have encountered with our program. We acknowledge your concerns and would like to offer further assistance. Kindly contact us at [email protected], providing additional details about your case. Mentioning that you're reaching out from the review will assist in expediting the process. We are dedicated to reviewing your situation thoroughly and addressing it appropriately. Best regards, Emma.
Scarlet R.
Dec 29, 2023
Absolutely not
Absolutely do not fall for this. I’ve no idea how they have any positive reviews. The app is jumble of unreasearched recipes. There is nothing of worth. You could do what it does with a pen and paper and some YouTube videos. I have tried to speak to someone and the live chat doesn’t work. And no one has replied to me. You will have been scammed and have no redress.
Response from KlinioJan 2, 2024
Hi Scarlet, We take your feedback seriously and are committed to improving our service. While there might have been confusion, there is no issue with the live chat function; you can reach out to us by clicking the chat icon in the app or via our website. We value your input, and we are actively working to enhance our recipe content. For further inquiries or concerns, please don't hesitate to contact us at [email protected]. Thank you for bringing this to our attention, and we look forward to the opportunity to address any remaining concerns. Best regards, Emma.

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