KlinioReviews of klinio.com

Very poor communication they took money out my account without informing me prior won't get money back as they can't find my account they are full of lies DO NOT SIGN UP WITH THEM THIEVES!!!!

I joined up, and going through to payment was a little concerned whether buying protein powder and another additive was good for dieting, (a little expensive too), only to find after payment and download the app, that there where a majority of breakfast menu options for porridge that included the protein powder, and the additive, and making it with water. Within 20 mins, I had contacted the on-line support chat box, to say I wanted a refund. Within 30 mins, had found the option to cancel the subscription using the app. I then received an email saying subscription had been cancelled, and no payment would be taken. This was not the case! Money was taken 3 days later, and I was then told a refund would not be possible, as I hadn’t contacted support within 24 hours! No refund, as per their terms and conditions. PLEASE READ THEIR TERMS AND CONDITIONS BEFORE, AND INVEST TIME TO REVIEW THEIR MENU OPTIONS BEFORE SUBSCRIBING. I have just found on their last email, information that they will process a partial refund. No details on how to do this, apart from confirming that I want a refund. Let’s see?! ps, a little concerned that the original email said I was “dangerously over weight” at 145 lbs, with BMI of 27.4

Awful customer service. Very geared towards type 2 diabetes instead of type 1 diabetes. When I reached out after paying for 6 months and having the app for 2 days, was told a refund could not be issued after 24 hours. This is not listed anywhere in the sign up process, and website lists 14 days. When I responded to their email they just copy pasted there original email without addressing any concerns or offering even a partial refund. Awful experience taking advantage of people.

DONOT subscribe to this company!! All you get for your money is an ebook of dubious information and advice. You will not receive a personalised or tailored management plan as promised. They tried to take two payments from me but luckily my bank intercepted the second attempt and contacted me about this. I had already realised that the information I was sent was worthless and sought to obtain a refund within minutes of receiving the useless ebook which simply lists foods - the meal plans are pathetic. I’d told them I was vegan and only ate plant based food and low carb options … but they still sent me lists to select from which included meat, fish, dairy and lots of high carb cereals. NOTE: You need to cancel repeat subscriptions ASAP as otherwise KLINIO will continue to take money from your bank account forever more. Please make sure you do this immediately. It’s complete rubbish. And a scam.

I was unable to open the app on my ipad so I cancelled - only 8 minutes had elapsed. Entered into correspondence with Klinio. The response was that I had not cancelled within their time limit and no refund would be made. Paypal also would not refund. So, I am out of pocket by £57.00 and thoroughly unimpressed by all concerned. Plus - app is referred to as My Diabetes but after I had paid, the app was called Klinio. Total misrepresentation - there is a legal term with regard to taking money for one commodity and then converting it to the use of another commodity. Conversion, I believe. What it is, I will no longer reply to any advert on Facebook. I just do not trust the platform or the companies who use. It

Quite simply it's a scam, they say you're paying £9.50 a month and then charge you the full £57. I cancelled the moment the price change was revealed and went in circles for 3 hours trying to cancel. Have since been in contact via email to complain that they've taken the money and request a refund but they just sent the same pitiful email which is copied and pasted with different names at the bottom. Have now escalated the complaint with PayPal in hopes I get my money back but I'm not going to hold my breath. Happy for anyone who's actually benefited but it's been a nightmare for me.

I have emailed this company explaining my situation and how I am not able to use this app that I paid £48. Support team cancelled it, and told me I couldn’t ger any refund. How is this ok? For a company that its goal is to help people! This is clearly not helpful on my mental state . I fell scammed. After this reply, I was emailed support again and with the reply to get in touch and I only got a reply back today only to be told that they’re sorry they can not find my details therefore no refund. What a scam.

Auto renewed my membership of £60,I requested a refund the same day the money came out and they have refused to refund me saying they are "unable" to refund the money. Not happy.