KlinioReviews of klinio.com

Response from KlinioApr 8, 2024

Hi Sally, We are genuinely sorry to hear about your experience with our app. We understand the frustration of feeling overwhelmed. If you're open to it, we'd be more than happy to provide additional instructions or support to help you navigate the app more effectively. Alternatively, we can review your refund request once more. Please reach out to our support team and mention that you're coming from this review. Your feedback is valuable to us, and we're committed to ensuring a positive experience for all our users. Best regards, Emma.

Response from KlinioMar 27, 2024

Hi Edith, We apologize for the inconvenience you've experienced with your Klinio subscription. Please note that cancelling a subscription does not automatically result in a refund. To request a refund, it's necessary to send a separate refund request within 24 hours of purchasing the app. We encourage you to reach out to us at [email protected], mentioning that you are contacting us regarding your review. This will allow us to review your case promptly and work towards a resolution. Best regards, Emma.

Response from KlinioMar 21, 2024

Hello, We sincerely apologize for the inconvenience you've experienced with our app subscription. Please feel free to reach out to us directly, mentioning that you're coming from the review, so we can investigate this issue thoroughly and ensure that you receive the appropriate refund. Your satisfaction is our priority, and we're committed to resolving this matter to your full satisfaction. Best regards, Emma.

Response from KlinioMar 18, 2024

Hello, We're truly sorry to hear about your experience and the inconvenience caused by the recurring charges. At Klinio, we understand the importance of transparency and strive to provide the best service to our users. We operate on a subscription-based model and cancelling the subscription is necessary to avoid charges. Please reach out to us at [email protected], mentioning your review, so we can review your case promptly and address any concerns you may have. We appreciate your feedback and hope to resolve this issue for you. Best regards, Emma.

Response from KlinioMar 12, 2024

Hi Suzie, We sincerely apologize for the inconvenience you've experienced with the recurring charges. It seems there may be an active account associated with your subscription. To assist you promptly with cancellation and resolve this matter, please contact our support team at [email protected]. Kindly mention that you're reaching out from this review, and we'll ensure to address your concerns promptly. Best regards, Emma.

Response from KlinioMar 4, 2024

Hello Sue, We're sorry to hear about your experience and apologize for any inconvenience caused. To initiate a refund, please contact us at [email protected]. Be sure to mention that you're reaching out from this review, and our team will assist you promptly. We appreciate your understanding and hope to resolve this matter to your satisfaction. Best regards, Emma.

Response from KlinioFeb 26, 2024

Hello Greg, We apologize for any confusion or frustration you experienced during the purchase process. Our meal plan subscription includes optional additional products, which are not mandatory for using the app to track your food intake and manage health stats. We're sorry if this was not made clear during the transaction. If you need assistance with managing the app or have any further concerns, please don't hesitate to reach out to us at [email protected]. We're here to help. Thank you for bringing this to our attention. Best regards, Emma.

Response from KlinioFeb 26, 2024

Hello Maggie, We sincerely apologize for the inconvenience you've experienced. We understand your frustration and would like to assist you promptly. Could you please send us an email at [email protected] so we can provide you with the necessary instructions to access the app? We're here to help resolve this issue for you. Thank you for your patience and understanding. Best regards, Emma.