Klean KanteenReviews of kleankanteen.com

truffa mi hanno venduto una borraccia 18/10 che poi quando è arrivata a casa è risultata robaccia cinese. non condivido questo tipo di mercato. ho chiesto il rimborso ma mi è stato negato dalla sede di Trento

Order from the web page never arrived, and no matter where I contacted them (They only have a chat and an email), they never responded.

My daughter bought me a flask for my birthday a few years ago and unfortunately I lost the cup , she contacted them to see if we could purchase a replacement , they sent one out immediately free of charge , what a fantastic company , would recommend them to anyone , thank you

Given a TK Wide water bottle as a gift. It looks like a lovely bottle, but the 32oz one is too big to fit in the car water bottle holder. So I contacted them to ask if I could exchange for a 20oz bottle, and add an alternative cap so that the value of the replacement nearly matches the value of the original. They replied to say they have a policy not to allow exchanges. Instead they ask people to use their returns policy. The returns policy says they'll accept a return with an order number for 14 days (the bare minimum under DSR). I asked how that works for a gift, given I don't have the order number. They said, abruptly, that it would need the order number and it would need to be within 14 days of purchase (or returned by 12th January for things bought over Christmas). If there was over 14 days between a gift being bought and given, tough. I asked how this fits with their stated value of people buying once and it's good for life, that they want 100% satisfaction and everything should be repairable so nothing becomes redundant. The reply: "The policy regarding exchanges is designed to maintain fairness and integrity in our transactions" I honestly do not even understand what that means. If someone asked for a refund, I could see their hesitation there. But to exchange something unused for something else that is going to be used for life is an obvious application of their corporate values. I conclude their stated values are largely just fluff to look good, and in reality they hide behind the absolute minimum they have to do and don't actually care about customer satisfaction.

Ich habe Thermobecher bestellt und sehr heißes Essen reingegeben. Aufgrund Höhenmeter (Berghütte) und späterer Talfahrt - denke ich - dass es ein Unterdruckproblem gab - und ich habe das Gefäß nicht aufbekommen, und sonst auch niemand. Das war sehr frustrierend. Ich habe mich an den Kundendienst gewendet und sie haben mir geantwortet und sich für das Produkt einer fehlerhaften Charge entschuldigt. Ich habe eine Gutschrift für meine Gesamtbestellung (und nicht nur das eine Gefäß) bekommen - und das Kundenservice war sehr sehr freundlich! Generell bin ich mit den Stöpseln von den Flaschen auch nicht so zufrieden - aber ich mag die Marke und das Design sehr sehr gern und kaufe trotzdem immer wieder!

Waardeloos

Super Kundenservice. Sie haben mir das Geld einer defekten Thermoskanne anstandslos zurücküberwiesen. Nach einigen emails und der Wahl eines Gutscheins im Wert der Thermoskanne, habe ich mich für "Geld zurück" entschieden. Die Thermoskanne konnte ich behalten. Durchweg ein sehr netter Kundenservice. Nochmal vielen Dank auf diesem Wege

Mi experiencia con sus productos, comprados en otras tiendas, muy buena pero comprando en su página mal. Acaba de llegar el pedido y de 4 productos me llegan tres. El contacto un email, sin teléfono, que si me llegó a dar cuenta no lo compro a través de ellos . He escrito en el chat y me han contestado rápido y con las dos opciones, reembolso o enviar producto. He elegido reembolso y también rápido lo devuelven. Sigo echando a faltar la opción del teléfono para que sea mucho más rápido resolver las incidencias.