Klean KanteenReviews of kleankanteen.com

Bought the Klean Kanteen Rise thermo. Very pretty design in autumn color. But.. Tipping it slightly will make all your coffee slip out. It doesn't close the lid properly and is doesn't keep anything warm for more than an hour. It can’t fit in any cupholder. Never been so frustrated with a thermo coffee cup, but here i am.

Ik heb drie thermosflessen van kleankanteen. Recent hebben we een probleem met de afsluitring van 1 van de thermossen. De klantendienst verwijst naar hun website om een nieuwe afsluitring te kopen. De ring kost 1 euro, de verzendkosten 5 euro. Ik vroeg of ik het kon kopen in een winkel waar hun thermossen te koop zijn, hierop antwoorden ze dat ik het zelf moet navragen. Weinig behulpzaam dus...

Het maakt niet uit hoe goed je het schoonmaakt. Het schimmelt en maakt je ziek!!!! Absoluut verspilling van mijn geld. Ik haat deze bedrijf. Als je denkt dat je het anders zult ervaren, heb ik je tenminste gewaarschuwd. Ze geven je geen enkel garantie. En het lekt zoveel!!!

The customer service is abismal, make it impossible to buy serviceable parts, rendering your purchase absolutely useless. Never buy anything from this company!

truffa mi hanno venduto una borraccia 18/10 che poi quando è arrivata a casa è risultata robaccia cinese. non condivido questo tipo di mercato. ho chiesto il rimborso ma mi è stato negato dalla sede di Trento

Order from the web page never arrived, and no matter where I contacted them (They only have a chat and an email), they never responded.

Given a TK Wide water bottle as a gift. It looks like a lovely bottle, but the 32oz one is too big to fit in the car water bottle holder. So I contacted them to ask if I could exchange for a 20oz bottle, and add an alternative cap so that the value of the replacement nearly matches the value of the original. They replied to say they have a policy not to allow exchanges. Instead they ask people to use their returns policy. The returns policy says they'll accept a return with an order number for 14 days (the bare minimum under DSR). I asked how that works for a gift, given I don't have the order number. They said, abruptly, that it would need the order number and it would need to be within 14 days of purchase (or returned by 12th January for things bought over Christmas). If there was over 14 days between a gift being bought and given, tough. I asked how this fits with their stated value of people buying once and it's good for life, that they want 100% satisfaction and everything should be repairable so nothing becomes redundant. The reply: "The policy regarding exchanges is designed to maintain fairness and integrity in our transactions" I honestly do not even understand what that means. If someone asked for a refund, I could see their hesitation there. But to exchange something unused for something else that is going to be used for life is an obvious application of their corporate values. I conclude their stated values are largely just fluff to look good, and in reality they hide behind the absolute minimum they have to do and don't actually care about customer satisfaction.

Waardeloos