Miste Karlovec H.
Great customer service!
I have only ordered a few times with Kitsch,,, and I love their shampoo and conditioner bars! My hair is so much softer and less frizzy since I started using them. My last order arrived, but I was missing an item. I reached out to their customer service and got a reply email back in less than 30 minutes. Followed a day later, with a new (free) order and an apologetic email. THAT to me, was GREAT customer service! The promptness and follow through, and them honoring my word and "fixing" the problem, speaks volume for their company! I love it when I'm so pleasantly "surprised" with customer service in today's world!


