KITHReviews of kith.com

Expérience utilisateur nulle. Plusieurs sites (eu, world etc.). Après un achat d'un tee-shirt trop grand que je souhaite retourner impossible de retrouver ma commande. Les frais de retour sont payants (10 euros)... A reception du retour toujours pas de remboursement après 15 jours. Je ne commanderai plus jamais sur ce site.

I want to start this by saying I am a huge fan of the brand. The reason I am complaining is the online services that Kith provides. I have been to the Paris store and it was nothing short of amazing. Living in the UK I mostly need to buy online, as buying from the only shop that sells Kith doesn’t help at all here as you gain no points. With that said, I ordered online multiple times and almost every time something happened. A few times I paid for the order in full and items were taken out, which I was refunded for, but I could have been contacted about the lack of supply, to maybe change that into something that they did have in stock. There was an instance where I ordered a few things, one of which was a pair of socks, ehich they no longer had in stock. I would have 100% appreciated being contacted to see if I want another pair for the same price, instead of having to put in another other and pay a further shipping cost just for a pair of socks. This last time I ordered a pair of shoes, size 11. Of course I was sent the size 11 US instead of 11 UK, of course should have thought in the UK, or Europe, you have to look at a website at US shoe sizes (who does that?). Every time I contacted customer service I receive very dull replies, no service recovery whatsoever, and it always negatively impacted my experience. Again this is a shame being such a fan of the brand. You also have to chase them to get a reply, which is quite sad as well. I always try to get points on the app by ordering different things but a lot of times the app doesn’t even catch up (for example getting extra points for ordering 3 Monday Program orders). It’s very unfortunate, and I would recommend to all to just buy in store where possible.

I'm incredibly disappointed with my recent experience with Kith. After returning two items, I was told that only one item was received. Despite my repeated efforts to resolve the issue, the customer service team has been dismissive and unhelpful. To make matters worse, they actually asked me to provide a video of myself packing the return as proof — which is absolutely ridiculous. Who records themselves packing a return? Meanwhile, they have offered no evidence on their side to support their claim that only one item was received. No footage from their warehouse, no proof of a damaged or opened package — nothing. Adding to the frustration, they have ignored my messages and emails for days at a time, showing no urgency whatsoever in resolving the issue. The lack of accountability and transparency is unacceptable. As a loyal customer who has spent a considerable amount with Kith, this experience has made it clear how little they value their customers. I am now out of pocket, with no sign of a resolution. I strongly advise anyone considering shopping with Kith to think twice. If anything goes wrong, don’t expect them to stand by their customers. It’s evident they prioritise their bottom line over doing what’s right. I will not order from here again which is a shame as it has been my favourite brand in most recent years.

Avoid this company at all cost. Completely misleading. I never received my order after waiting over three weeks, even though the website claimed it would ship within seven days. Since I was leaving the country, I tried to cancel, but Kith refused. I opened a dispute with my credit card company, and they came up with a nonsense excuse to deny my refund—for items I never even got. Their clothing is overpriced and low quality, and their customer service is absolutely terrible. Oh, and they don’t even have a phone support line. Their customer service is just lame as FCK. They don’t deserve business. BTW I visited the kith store and found same clothes that I ordered and guess what??! I’m freaking glad that item was never sent! Such a poor quality clothes! I’ll never buy anything from KITH. SHADY.

Entered 2 drawings, put in my credit card info when it stated that I would pay $0.00 plus shipping cost if I won. I won both and they charged me $360.00 for them. Why would they list $0.00 plus shipping? Customer service writes a long response saying no refunds and you should’ve seen the deferred cost listing.

The Kith app states that it personalises your experience to your country, but all of the sizes are still US? I mistakenly ordered the wrong size shoe as a gift. I needed a size UK 8 and instead accidentally ordered a US 8 due to the user experience of the app. The shoes are still in stock on the website and I’ve reached out to customer services to try and exchange the shoes for the correct size and they haven’t been able to help. Kith are a premium brand and you’d think that they’d want to provide a premium service to their customers, but they can barely bother to reply to emails promptly. I won’t be purchasing again

Ordered a pair of the new Clarks 8th Street Ladder on the Kith EU App. Checked the FAQ's and it's stated that "All our products are listed in US sizing, unless otherwise indicated specifically on the product page". On the Kith EU app (where I place all my orders, also where you have Kith loyalty etc) it doesn't state anything specifically so I went with US sizing. Ordered a 9.5 thinking I'd be getting a UK 8.5 (US-UK conversion) but received a UK 9.5. Reached out on the customer service platform using the Kith app and my request was handled by Jennifer who apologised for the inconvenience and asked for some pictures, which I sent over promptly. 24 hours later someone else called Sam reached out and advised if I check the UK Kith website, the sizing is listed as UK. This is correct, but I ordered using the Kith EU app and the same does not apply here but the FAQ's on the website and app are aligned. I've been advised by Sam, that I need to return the item at my own cost and that this is my own fault. I'm still waiting for a reply to my follow up 2 days ago which is really poor customer service and it's leaving me very anxious over something which could be solved by accepting Kith need to align the FAQ's and product descriptions on app vs website and simply send me a free returns slip, and refund me. The lack of ownership on this experience has really left me not wanting to order from Kith again. I look forward to new products from Kith and spend a lot of money with them. Hoping this platform is monitored, and you'll do the right thing and simply send me a returns slip to return the product.

second time that i order something on their website and they send me the wrong article. and by the time i receive the shipping, the item i wanted is already dold out… communication between customer service and warehouse seems complicated. no solution or any compensation is offered. took 4 weeks to receive the refund.