KITHReviews of kith.com

Kith portrays themselves as a business that cares. Kith has overpriced cheap clothing. They do collabs with great companies and ride their coat-tails and claim they’re a “family business”. This company will over charge you for their cheap clothing that’s mid sized, then won’t refund or work with you to make things right. Beware, stay away and go shop somewhere else so you don’t end up $200 in the hole with cheap clothing that doesn’t fit.

BS that it was cause of card payment issues I went and bought it through my early access and for some reason I did not get the items I purchased I didn't ask for payment in return I wanted the cap and t shirt I bought for resell because of this

A terrible experience. I feel like I've been robbed. I placed an order with KITH as a gift for my family. The package was never delivered — my tracking number clearly shows that the goods did not reach me. I contacted customer support, and they supposedly conducted an “investigation,” but it yielded absolutely nothing. The store's response was “we are not responsible,” and that was it. As a result, I got neither the goods nor a refund. I am in complete shock. This looks like outright fraud. I was left with no money and no gift. I strongly advise against using this store. If something goes wrong, you will be left without help and without justice.

Terrible customer service.. Received the wrong item and the customer service told me that it was the correct "shoes" I ordered. Even though it was a jacket. Not sure if it is AI customer service. Now they don't reply to my emails. I was hesitant to order here because of the Trustpilot reviews and I should have listened to the people..... Haven't heard back about the whole case and they charged my account around 405 EUR.

Attention, Société qui ne respecte pas le droit de rétractation français. Ils envoient des cartes cadeaux lors du retour d’articles et refusent de procéder au remboursement. A fuir.

Colis non reçu Supplément pas de suivi Ne pas acheter sur ce site

So disappointed with the customer service. After returning a jacket the first time round due to sizing, I was allocated a gift voucher to redeem rather than a refund. Obviously this was minus shipping expenses (To the UK) so already a lesser amount. Frustratingly the jacket was now out of stock so I opted for a sweatshirt and a T instead….again paying additional shipping on the new items. This was received but frustratingly the sizing was wrong again. Knowing another return was going to have further shipping costs I thought it reasonable to ask for a refund (minus the return costs). This has been met with a ‘not our policy to refund’ with no other consideration. Im now in a position where the 350 dollar jacket I initially purchased has cost me so much in shipping I’m left with less than half with nothing to show for it. My only option is to try and sell it on…..all I wanted was my money back, is that too much to ask?! Such a shame as I love the brand and quality - living in the UK makes it hard as there is no store to try things on. An expensive shame! I’m sure I’ll get a generic response below!

Ordered a pair of trainers, on their website, it states that the they’re in women’s sizes so, I ordered accordingly. Received the wrong size, rather than a EU 44 I got a EU 45.5 ie sizing is in men’s and not women’s. Shipping fee is non refundable and size is now sold out.