KITHReviews of kith.com

This isn't a standard brand it's on the luxury side however ordered an item a week ago still not dispatched? It's near Christmas get your operation in order!! Update still not dispatched and customer service was 0 help said the order is with their fulfillment partners and can't give a timeframe.... What type of business has no idea when their stock will be sent? The order was placed with them directly. Update had a reply seems kith sells items they have no times on when it can be dispatched!! Advertising everywhere to order for Christmas delivery has a set timescale on website but now says they have no clue on times but still selling the item

As much as I like Kith clothing, the customer service is embarrassingly poor. As a company that price points some of their items on par with the likes of Ralph Lauren, they don't ahere to the same customer service values. I've emailed them multiple times about an issue I was facing and whilst I got one reply, they eventually stopped acknowledging any email from me. As you can see from the other reviews, they simply don't care about loyal customers.

Hello KITH Team, I am extremely disappointed with the level of service I am receiving. I participated in your raffle on 11.11, and the results were released early in the morning on 14.11. My winning orders are: #7000239153 #7000239159 It has now been a full week, and neither order has been shipped. There have been absolutely no updates regarding the processing or shipping of my items. I have contacted your support around six times, and I have not received a single reply. This complete lack of communication is unacceptable for a company of your scale. Due to the unreasonable delay, I am urgently requesting the cancellation of both orders. The processing time is far too long, and I was forced to purchase the item on the secondary market because you still haven’t shipped my orders. Please cancel these orders immediately. I expect a prompt response.

Incompétents staff unproffesional customer service very bad overall expérience stongly wont recommand

Dreadful customer service. Charged £18 to return an item from the UK, despite confusion over sizing on their 'Drawings' app. Asked for my problem to be escalated, Unita from the Customer Experience Team just repeated what had already been said. Utterly pointless.

I returned a pair of shoes purchased online and was charged €20.00 for shipping, while when I purchased them it was only €10.00. Furthermore, no reputable company charges return shipping costs. Terrible. I will never buy anything again!

UPDATE: Update to my order. 1 month after I returned my items, they have said “actually we think you only sent some of your items back, so we are taking over £200 off your refund”. This from a warehousing team that CONSTANTLY sends out the wrong colour of item, the wrong size of item, forgets items etc. They haven’t told me which item is supposedly missing (i 100% sent all the items back) and have suggested I send them evidence of the weight of the package when I sent it, who on earth has that? A complete scam. Please, PLEASE don’t do it to yourself, go shop somewhere else. Unequivocally the worst customer experience I have ever had. ORIGINAL REVIEW: Clothes are good if you get sent the right stuff and luck out with some consistent sizing. If you don’t get lucky with both of the above (you probably won’t), you are in for the worst customer service you will likely ever encounter. My last two orders have both had incorrect items in them, once shoes three sizes too big, once the wrong item. Multiple emails and zero attempt to resolve it. I have subsequently returned an order for a refund. Two weeks later they sent me a gift card (I asked for a refund) for 70% of the value of my returns. No explanation. I have emailed them every day for a week and they are completely ignoring me. The reality is they know their clothes will sell quick and so once they’ve got your money they have absolutely no interest in helping you as a customer. The customer service has finally put me off ever shopping there again, which is a shame because the clothes are great. FOLLOW UP: just a quick follow up post kith response. The suggestion that this is a “very rare occurrence” does not match my experience, as noted in my review this has happened twice in two orders for me (and has happened before). The suggestion that I should reach out to customer service who will resolve is also frustrating, as noted in my review i have reached out to them every day for two weeks and this remains unresolved

Bought a very expensive top for a birthday present for my son on Kith EU. (I'm based in UK). I didn't realise Kith only offer returns within 14 days. Top is too small (their sizing is not at all accurate) & too late to return now. Won't use them again, what a waste of money.