KITHReviews of kith.com

Important for UK customers: please know your legal rights before ordering. Under UK consumer law, online purchases come with a 14-day cooling-off period, meaning you can return items for a refund within 14 days of delivery (with limited exceptions). A retailer’s internal policy does not override statutory rights. Based on my experience and other reviews, Kith UK appear to be refusing refunds and returns in situations where UK law provides protection. If an item is faulty or not as described, customers are also entitled to a full refund within 30 days. Sharing this so other customers are informed and can make a fair decision before ordering.

I had bad experience with purchasing online, I bought 2 shirts same size M one came perfectly and the other came M but look like XL, I requested to return the purchase because is it to big the shirt cost me 125$ to return it they asked 75$. When I purchased the shipping cost me 15$ for both shirts to return 1 shirt they asking 75$, I approached them with e mail explaining the situation that it is not my fault that there size is not same in different shirts and that the reason that I need to return, and every time they telling me that they are not the one that asking the price for return shipping, but this in there web side return if they have agreement for delivery they need to have agreement for return also, 10 e mail back and forth did not help me , the same stupidity answer, my recommendation is even when is an expensive brand when you don't have a good customer service is not worth to buy, my experience with Keith company rates big 0

Commande passée le 26 novembre pour une paire de chaussures, avec un délai annoncé de quelques jours ouvrés. Résultat : près de ç semaines d’attente, aucune expédition, aucune visibilité, et une communication client totalement défaillante. Pendant plus d’un mois : - Aucune notification d’envoi - Aucune explication claire sur la cause du retard - Uniquement des réponses génériques (“still being processed”, “no confirmed timeline”) - Incapacité totale à dire s’il s’agissait d’une rupture de stock ou d’un problème logistique Malgré de nombreuses relances, le service client n’a jamais été capable de fournir une information factuelle ou un délai fiable. Le plus choquant : la commande a finalement été annulée automatiquement, sans même m’en informer personnellement ni m’expliquer la raison. J’ai découvert l’annulation via un simple email automatique. C’est inacceptable pour une marque de ce niveau. Manque total de transparence, absence de suivi, aucune considération pour le client après plusieurs semaines d’attente. Première et dernière commande chez Kith. Je déconseille fortement si vous attendez un minimum de fiabilité et de sérieux dans la gestion des commandes et du service client.

Ordered a specific item that was advertised as in stock, but received a different style instead. The original item was clearly out of stock, yet it remained available on the website and no notice was given that a substitute might be sent. This felt misleading. When I returned the item, KITH received it but didn’t issue my refund until 10 days later, and only after I followed up. They also refused to reimburse the return shipping, even though the mistake was theirs. I lost $10 and still didn’t get what I ordered. Very disappointing experience.

The clothes are very cool! The customer service is beyond poor. I have been trying to get a return authorization for a pair of pants my hubby purchased on line. There was no packing slip and customer service does not answer phones or emails! Yet we are charged!! Very frustrating

Complètement nul. J’ai acheté un livre, emballage ridicule. Résultat des courses le livre est abimé. À éviter absolument. Première & dernière foie que j’achète dans cette boutique qui se la joue hype mais niveau soin des envoies il n’y a aucun civisme 0 / 20 des cas sociaux

I’ve been waiting for over a month for a refund on two orders, over £500. I have emailed so many times and keep being told they’re waiting for the warehouse to get back to them after waiting days at a time for a reply. I have the Royal Mail tracking numbers for both of the orders so know they have been recieved. I’ve tried contacting on other platforms but never receive a reply. I feel devastated that I’m down £550. Seems so crazy to be treated like this as a loyal customer. Unfortunately don’t think I’ll be able to make any future purchases. I really just want my refund as I can’t afford to be down £550, but seems like it’s out of my control.

Purchase an item for my wife for Xmas they stated the tissue paper if missing defaults the return, well guess what I won’t be buying from your shop again