KITHReviews of kith.com

EDIT: after the 4th back and forth with customer service someone who did have the authority to help me out jumped in and offered to refund. Shoes are already shipped and duties payed so it’s too late. I appreciate the gesture, just wish it would’ve been a bit quicker before going back and forth with CS for weeks. Upgrading my rating from 1 to 2 stars. Bad customer service all around. Response times are long and they just keep referring to policy. I ordered a final sale product - I understand what that means. But to my surprise I was getting charged as much in Duty & Fees as I was for the products themselves. I begged the customer service to understand an consider making an exception to the policy but they just kept referring to the policy as if I hadn't said anything. They say they CANNOT accept returns, which is probably true for a customer service employee that is instructed never to deviate from policy. I asked to get connected to someone with the authority to make an exception like that so that at least they would let me know that either they WOULD make the exception or DIDN"T WANT TO make an exception. I'm (or rather was) a return customer, and an avid sneaker collector and just asked for some help and understanding and at least give them the chance to decide to help or be rigid and spit me in the face so I can make the decision to advocate or crap on their brand in the Sneaker community. Unfortunately I kept stuck in a loop with Customer Service who kept insisting they CANNOT deviate from policy as if the company is it's own independent living entity that makes rules completely without any influence from the people that work there. NEVER EVER buying ANYTHING at this store again and I will actively invest energy to keep other people from doing so as well.

Awesome product and design but the customer service is absolutely the worst I have ever experienced. Reply time is up to 7+ days if you are lucky to receive an answer. Only channel working seems to be via e-mail.

I placed an order on November 29th and after 18 days I received an email that my order had been cancelled. I did not expect that a brand with such good products and good marketing would make me wait 18 days to tell me that the order was cancelled. During those 18 days it is true that every time I wrote to the customer service they answered me quickly but without a clear solution. What is evident is that they do not manage the stock well in relation to the orders. During those 18 days the product was still in stock until the day the product was cancelled. It is a shame that a brand like KITH does not have the means to manage online orders effectively. I received the full amount of the order 4 days after the cancellation of the order.

Very well designed website without a hint of care for the customers. You won’t be able to get the money back or even talk to a real person. The worst.

My shoes arrived quickly, but the quality left something to be desired. The value is a little too expensive.

The store is alright at best, but ordering from them online is terrible. So slow, might be out of stock, poor customer service. They clearly just don't care about their customers.