KITHReviews of kith.com

J'ai retourné ma commande et je n'ai toujours reçu aucun remboursement !! Ma commande a été reçu par eux fin Novembre, ça va faire presque un mois... je leur ai écrit 3 fois. Ils m'ont finalement envoyé un bon d'achat sans me demander et depuis que je leur ai demandé de le changer en virement , je n'ai rien reçu!

DO NOT DO NOT ORDER FROM HERE, I placed an order from Kith for a Christmas gift and it stated 5-7 business days to get the item to me til this day I have not received the item, emailed them and I was told in 1-2 weeks I will get an update on my order, in 1-2 weeks Christmas will be over and their customer service sucks for a company that is high end and sells very expensive their whole process is not up to par, they lie to you and say 5-7 business days and then when you email about the status of your order they say 1-2 weeks never again will I order from this company

Another day with no order shipped...no word from kith...terrible experience...

I’m still waiting for someone to reply to me to tell me when I will get my package , the worst customer service I ever have to deal with , I just want my package or get my money back and no I can’t reach anyone.

Customer service is trash!!! I ordered from here before never took months to get things but also returned things and it took months to get gift card to use. It's been almost a month & they told me it take 1 to 2 weeks before shipping. Then I told them it's been 3 weeks and no reply. Good product but probably my last time purchasing. All around service sucks, F' the product at this point. You can't even purchase things for Christmas because you won't get it in time.

Last Christmas my brother ordered me a sweatshirt off the site. After weeks of no feedback or delivery he reached out where he was told the item was no longer in stock and they would refund him. Fast forward to a month ago when I ordered an item from their website where I was told it would be delivered in 5-7 days. A month later I reached out after not receiving my package or a tracking number and asked for an update. I was told I would receive one in 1-3 weeks. An UPDATE two months after I ordered. Will I ever get one? Probably not. Don’t order from here unless you’re okay with your item possibly not being delivered or being delivered two months after they said it would be.

The jacket I order never arrived! After one month of waiting and multiple emails to the customer service (they assured me each time that the order will be shipped in 2-4 days) my order was canceled and guess what - the refunded amount was significantly lower than the paid amount. Resolution is still pending :( I will never order again from Kith!

I ordered a product from Kith and when it arrived it did not match the images shown on the site. The colors were clearly different from what was advertised. I messaged customer support and was ghosted over the course of a week. When I did get a response they disregarded the problem (I attached a screenshot of the product shown on the website as well as a photo of what I got in the mail) and then directed me to their return policy. I will have to pay for shipping both ways on top of an $8 restock fee and the refund will be in Kith credit. I liked Kith's designs and didn't have a problem with them previously but that was because i had never dealt with returns. I would not recommend shopping at Kith online. Also, the customer support is far from helpful.