KITHReviews of kith.com

This review is for the the draw system of kith.eu. When you enter a draw for a limited product on their app they pre-charge/authorize the amount, so the amount is blocked on your card. That's ok and it is the trend lately with other stores as well. The problem with Kith is that they are US based, so this money authorization is not done by them directly, but by Global-e, which they use to support their business overseas. Now, what happens is that few days after the initial authorization, Global-e is actually going to charge your card for real. So your money will be gone from your bank account even when you lose the draw! If you think: "I got charged, so I won the draw" you will be sorely disappointed. This is a fraudulent system, because they take your money without fulfilling the order that you paid. You will have to wait for them to issue you a refund, which can then take several extra days to become effective. In this timeframe you are basically lending your money to Kith. And, just like you, thousands of people who entered the draw with you. The draw conditions that you can read in the confirmation email of the draw are basically a plain lie: "Your raffle entry for KITH EU has been received. At this time, your card has solely been authorized. If you are selected as a winner, your payment will be captured through Global-e, our global fulfillment partner as Merchant of Record. If you are not selected, the authorization will be removed from your account. Please note, depending on your banking institution, your funds will be available in about 5 business days." This is a lie, because it's not going to be "solely an authorization", but the payment is going to be captured regardless. You are going to be charged for real and you will have to wait longer to get your money back. I am currently waiting to receive my refund for the money that Kith charged me for my draw loss... 1 star also to the customer support, that is going to reply to you all the way from New York: no apologies whatsoever from them. They'll just ask you to wait several days to get your money and suggest you to contact your bank if you have a problem with that.

Not a company I'll be attempting to deal with again Entered a raffle for AJ4 SB, was charged on the day of release (not pending charge, the payment fully went through) when checking the app it says I had not won. Emailed them asking why I had been charged, if I had won thats understandable and provide me a order confirmation. Otherwise I should not have been charged and pending transaction the only thing on my account which should of been removed. Response that followed was a cancellation notice... No reason behind this at all, obviously not payment related as they took that perfectly fine So in essence - if I had not paid attention to my account they would of likely just taken my money without ever sending me any goods..

I have been trying to make a return for over a week, this has not been possible for me as the portal where you can download the courier label gives me errors as the order status has not been updated, I have written several emails without receiving a reply , they will report them to the postal police. In addition, the shoe box that I received was completely stained, really bad.

I placed an order for children's clothing - 2 items. Only 1 item was received and after chasing my missing item, 3 weeks later KITH advise that as ''the warehouse advise they shipped both items'' nothing more can be done. Absolutely terrible service - I am now missing my item, they have kept my money and I sit here like a helpless fool. Ridiculous - an investigation should have been carried out as a stock check would clarify that you are a piece up in the warehouse, or there are errors at your warehouse. Super disappointed!!

They only offer returns to gift card, no longer give refunds. Garbage. Don’t Buy online. You can ONLY use the gift card online AND it has an expiration date! Unlike my money when I made the purchase…

I had a purchase made at Kith with my stolen credit card number and despite multiple calls (which were never answered) and emails letting them know it was a fraudulent purchase, they shipped it and charged me anyway and then had the nerve to tell me that they could’ve canceled it if I had gotten a hold of them and then proceeded to provide me with the tracking number for the order so I’d know exactly when the thief would be receiving his order. Unbelievable. Stay away from the company. They obviously don’t have it together.

Nul! Je n'ai pas l'habitude de faire des reproches mais là c'est honteux. Après avoir fait attention à commander la bonne taille (men/women) pour une paire de baskets, je reçois la mauvaise taille. La commande est toujours en cours de préparation sur leur site, je me dis qu'il y a eu un bug. Je contacte le service client en leur expliquant la situation. Celui ci me demande des photos de la boîte de l'étiquette, du paquet extérieur au cas où je ne savais pas lire. Ils me disent de leur renvoyer pour me faire rembourser et de refaire une commande mais en prenant la taille en femme pour la recevoir en homme... mais je n'ai jamais reçu le bon retour et même sur le site je n'ai pas accès au retour sachant que ma commande est toujours en préparation... je leur demande de me l'envoyer par mail... plus de réponse... pas professionnel du tout surtout pour les produits quils vendent... par contre pour débiter les comptes des clients là ils savent le faire...mais apprenez à les satisfaire ca sera mieux !

Bought pants in Paris, which were good in store fitted great. As they take new products from back when you check out and not the once you tried out, they packet faulty item with missing buttons. I didn't unpacked until I came back to my country. When I saw that they are missing buttons I contacted them so I can send it back and they can return or whatever. Still waiting for support to get back to me after 2 months, and 30+ emails sent. They directed me to different departments but no solution given. Spent over 200+ euros for pants waiting to be exchanged as they are without these missing parts not to be used. I have put too much effort in trying to communicate with them and they are too slow and relaxed in terms or their mistake. I had a really high expectations and vision of this brand but after this experience I don't think they remain on this high level of respect. Because the customer care is horrible, and they don't care.