KITHReviews of kith.com

Worst customer service experience ever. I love the brand and have purchased over 50 items from Kith over the last few years. Never had an issue via online orders and buying in NY and Fl stores. That is until my recent order 3173384. I ordered 4 hoodies as a holiday gift for my entire family for around $550. The order was placed on 12/7. It didn’t ship until 12/14. On 12/14 I see a notification that is was delivered, however everyone was on premises the entire day and nothing was delivered. We even checked our cameras and the cameras of the neighbors to confirm that nothing was delivered. I wrote to Kith customer service who was not helpful and useless from the start. They said they will investigate and provide a response within 10 days. I followed up with them many times within this month of waiting and was given the same false and useless run around by fake customer service staff with a new name every time on how they are investigating and will have an update. I already gave up on chasing them for my money and was advised by several attorneys on my retainer to pursue legal action for the cost of the goods / damages / time spent and legal fees. I asked several times to let us know a good contact for the legal team and each time I was blatantly ignored with a generic and false run around that they are investigating and etc…finally after literally over a month they said that they have heard back from TForce who is a courier that delivers their orders and TForce said they delivered the order which obviously they didn’t. We actually had TForce come to us that day to deliver a light bulb from a different store. The TForce delivery worker (we have this on video) had no knowledge of our package at all. Will be posting the videos and screenshots of this horrendous experience on our business instagram account so our 1.1 million followers can see this disgusting treatment of a loyal customer who spent tens of thousands on Kith products.

I would leave negative stars if I could. I ordered a pair of shoes I had been looking for and this site had a really good price compared to other retailers (should’ve known it was a scam then). The next morning, they sent me a vague email saying I was being refunded with no reason why. I go back to their site to check the shoe, it’s still in stock so I figured the refund was a mistake. I reordered it and nothing happened. No cancellation, no nothing. I reached out to their customer service team and they told me that they “couldn’t find” the shoe (seriously?). The reply came after I had already placed the 2nd order. I asked them why they hadn’t refunded my 2nd order and they went ghost. I forwarded my original email to them twice, also reached out on Instagram and got no reply of course. I’m so grateful I paid with PayPal because if I hadn’t, these people would’ve got away with stealing my money. Nice way to complete my very first order with this brand. Update: as you can see they asked me to write to their customer service email to provide more info on the issue. I did and they still did not reply to the email that they asked me to send!!! They did however reply to my dm from yesterday afternoon a few minutes ago with an unhelpful "we can't help you bc the order has an active chargeback". DUH IT WAS DISPUTED WITH PAYPAL DIRECTLY BC YOU WERE/ARE/ALWAYS WILL BE UNHELPFUL!!!!!

Wish I could leave zero starts. Paid $158 for shoes that got delivered who knows where. The UPS picture was not my door. Kith told me I needed to file a claim with UPS and the multiple people I talked to on the phone at UPS said kith is the one that needs to file the claim and they REFUSE to help. There isn’t a customer service number to just talk to someone only email. The worst customer service ever. Told me I allow UPS to leave packages at my door so I released liability. I live in the middle of no where I have no worries about packages being stolen so leaving packages at my door would never be an issue so yes any delivery can be left safely on my door. But the picture of the door the kith package was left is clearly different from all the other pictures of my door UPS has. This is the last place you’d want to buy anything from. Emailed back and forth with “customer service” for days with no help.

Ont peut pas mettre zéro. Accueil désastreux. Conditions d échanges dans les délais refusées ??? Ont même refusé de faire un avoir sur un retour et n avais ni taille ni couleur dans le même produits pour l échange. Incompréhensible L impérialisme commercial a l américaine ne fonctionne pas en france mr Ronnie Seul Certains produits décidés par l entreprise sont acceptés et d autres non !!! Sans pour autant le mentionner sur leur ticket de caisse ni sur leur site web. À leur bon vouloir. Je n achèterai plus ni sur le site web au vue des très mauvais commentaires lus. Ni en magasin mais surtout qu aujourd’hui ont peut trouver les même marques assez facilement ailleurs en france !!! Et que les collections kith sont légèrement en retard et très inspirées des designers qu ils vendent Bref très déçu

Do not purchase here. Bought 4 Xmas gifts for someone and as soon as they arrived I knew 2 would be too big so I asked to exchange. They said no. They will issue a store credit only (no cash refunds) and then when I received it I could try to rebuy. I said I would wait til Xmas and then return. Emailed again 2 days after Xmas (they take a few days to get back to you), but sorry too late - over 30 days. Seriously only arrogant, poor customer service responses! If you can’t be in the customer service business and support your product get out of the business!

I ordered stroller for 1650€ and they sent me only sun canopy!!!! I don’t have my money, stroller and any answer from them for one week already!!! Really don’t know what to do, suppose to be christmas present for my daughter. Does anybody know what to do? Thank you UPDATE: I got the email from you. Thank you. Waiting for refund and new item. I hope everything will go smooth. I’ll update it here after.

Worst customer care service i’ve ever seen. Basically non existent…i’ve ordered a beanie for my husband on 21st of November, it was supposed to be a present for Saint Nicholas day (6th of December). The item never arrived, it reached the carrier somewhere in Belgium and it was sent back to sender…no explanation whatsoever from Kith, they just replied that they will refund. I told them i still want the product and kindly asked them to reship.Sent them several reminders. They never replied back and also the refund didn’t happen to this day. Never shopping from them again, totally lost my trust. Is there an European legal entity I can complain about this? This type of service shouldn’t be allowed in the european space…

Kith is the worst. I bought a shoe and then never received any update about shipment or anything. When I inquired via email and chat, there was no response at all. Hours later, I just got an autogenerated refund email. No interaction, no apologies, nothing.