KITHReviews of kith.com

I ordered a shirt from a restock Kith had from one of their seasons. A tracking number was linked to my order the next day. I waited for an update on the order but there was none. I emailed customer service asking why the item has not moved in the past few days. They replied saying they were waiting to hear back from the warehouse. I waited and let several days pass. I then decided to email Kith about the order again and received no reply. Then finally over a week later customer service sends me an email with a new tracking number stating that my order was delivered. Their warehouse did not ship my order properly and failed provide the correct tracking information. The customer service then says Kith is not responsible for orders once the tracking number says it was delivered. In this situation Kith should be responsible for the lost item. How can the customer anticipate when the package will arrive without the correct tracking information? I’ve supported Kith for years when I was in NYC and still supported them when I moved. This is a horrible way to treat loyal customers.

My son Courtland Filed a loss with Kith on 9/29 due to a supposed FedEx delivery of his package that contained a pair of shoes on a Sunday which is debatable the picture is very blurry. They waited a whole day investigating came back and said your loss there is nothing we can do for you because FedEx said it was delivered. The worst Customer Service Ever (Since I can’t upload pictures check out this FedEx tracking and tell me the picture is not sketch 😠 (9632080400722919734700279878239129)

Horrible customer service, they do not ship out your orders for months, but take your money. They also do not answer in a timely manner to issues. For a website carrying lixury expensive they have to do better. Learn from other high end stores customer service and common courtesy shipping.

Payer 10 euros de frais de port pour un produit qui coute 500 euros est honteux. Les photos sont tres bien faites, mais une fois le produit porte sur soi, il a l'air completement different. Et les retours sont payants. Je ne recommanderai jamais sur ce site malheureusement. J'ai donc perdu 20 euros.

J’ai win une raffle début août, argent débité, et toujours rien, apparemment on doit attendre 6 semaines….. pire qu’une commande aliexpress

All indicates this is a scam and would advise to not buy from the website, despite of several attempts to contact there has been no reply, item not received.

Sent the wrong item, I am a size M and they sent a totally different item and size XXL! Customer service is robotic and really unhelpful. They will not send a replacement but ask that you return the wrong item for a refund... I live in the UK and this item comes from the US so that will take a while to return and be refunded. Not a good experience and for the price you pay, you can get better service elsewhere.

Rubbish website. Went to get some shoes. Shoes wouldn’t load, website crashes, shoes sold out. Waste of time