KITHReviews of kith.com

Here’s a scathing Yelp review you can post: If I could give 0 stars, I would. My experience with Kith has been nothing short of a nightmare. I ordered a pair of shoes, and not only did they send the WRONG shoes once, but they managed to send the WRONG pair AGAIN when they tried to “fix” their mistake. How does this even happen twice? To make matters worse, their customer service is a complete joke. They won’t let you speak to a representative, leaving you stuck in an endless loop of frustration with no real help. The lack of professionalism and accountability is astounding. I’ve never experienced such incompetence from a company that claims to be high-end. Save yourself the headache and shop elsewhere. Kith clearly doesn’t care about their customers or providing even the most basic level of service. Avoid at all costs! This review highlights your frustration and warns others about their poor service. Let me know if you’d like to modify it further!

I ordered 2 tops as Christmas presents but need to return 1. I am getting an "unexpected error" when I try to create a standard return lablel. I have spent 2 days asking for help from customer service but this has not yet been resolved so I can not return my item and time is running out. It seems I can create an express return label which costs 41 euro for 1 top ( already paid 23 euro to ship in the 1st place! )

Ordered a mens shirt size xl. Received a medium sized shirt that had a xl tag pinned to garment while the sowed 8n tag was marked medium. Contacted customer service for a simple exchange amd was subjected to run around, unresponsiveness, i was requirrd to submit photos of garment and when i complied, 5hey stopprd communicating with me. Would never recommend doing business with them

I bought one of the crew neck sweatshirts for my son. He wore it once and got a small stain on the shirt. I put a small dab of dish detergent on it (as I do with all clothes with food stains). It took the color out of the shirt! Very poor quality clothing. Don't waste your money.

I am extremely disappointed with my experience with Kith. I encountered an issue with a refund, and despite multiple attempts to resolve the matter, their customer service has been unresponsive and unhelpful. I provided all the necessary information and even reached out to my bank to confirm that the problem lies on Kith's side. However, they continue to delay the resolution, showing a complete lack of responsibility and concern for their customers. This has been an incredibly frustrating process, and I would caution others about shopping with Kith. A brand of this size should prioritize customer satisfaction and ensure issues are addressed promptly. Unfortunately, my experience has shown otherwise.

FAITES ATTENTION. NE PASSER PAS COMMANDE. J’ai passé commande pour un Bearbrick. Cela fait maintenant 3 semaines que j’ai reçu un colis provenant d’une autre entreprise à destination d’une autre personne mais qui avait le label d’expédition de KITH sur celui ci. L’étiquette d’expédition KITH a été collé sur l’étiquette du colis d’origine provenant d’une autre entreprise qui n’a rien à voir avec KITH. J’ai donc reçu le colis de quelqu’un d’autre provenant d’une autre entreprise. Il s’agit sûrement d’une erreur de livraison ou d’un vol de colis. KITH ne me rembourse pas et répond tous les 5 jours sans proposer aucune solution. Il est impossible de les contacter par téléphone. Impossible de les joindre. Ils veulent que je leur retourne le colis mais ils ne semblent pas comprendre que le colis ne vient pas du tout de chez eux donc je n’aurais jamais de remboursement si je retourne ce colis. C’est inacceptable d’avoir un tel service client qui ne prend pas le temps de comprendre et surtout de me rembourser. J’ai acheté un article chez eux que je n’ai jamais reçu. J’ai envoyé toutes les preuves en photos et ils s’en foutent.

I ordered a jumper and couldn't believe it was £8.50 postage. Surely for that much there are free returns right? Wrong. I didn't like the jumper when it arrived so I decided to send it back and I was shocked that it cost another £8.50. Thats a combined £17 in postage and return costs which is unacceptable for a brand demanding the sorts of prices Kith are charging for clothing.

Hate this company. Never again. You can’t exchange expensive items for different size. Weird policy