KITHReviews of kith.com

Worst experience ever. I picked a package for my son and it came with the box openned and one of the items was missing! Extremely unresponsive customer care when he claim!!!! Don't buy from them!!! Feels like a scam

Terrible customer service. Went in Honolulu and gave our 18 year old daughter our card and they wouldn’t let her buy one item even with permission and a phone call. So I had to take an extra hour out of the day to buy the one item that she wanted bc they were rude and would not allow her to get anything.

I made an order on the 22nd of November and it finally came on the 12th of December (AFTER my brothers birthday and this was his birthday present). As a result of this below par service, I had to rush out to buy him another present. Upon speaking to a customer representative I was able to return this product (which was 540 EUR). They assured me I could return this product, but forgot to mention that they would not refund me, they would give me a GIFT CARD?! Honestly, a vile company. Shambolic service (in terms of the products, the customer service, and virtually every other aspect of the company).

This place has the worst online customer service reps I've ever dealt with. I returned a pair of shoes that were damaged and received a gift card on January 10th of 2025. When I try to go and use it, to no surprise it does not work. I try and contact their support which is a task of its own after waiting a day they finally respond asking for my email, which is crazy because I provided in my messages detailing my problem. After that all the person said was there's no gift card registered to that email. First I am a loyalty member. I provided pictures of the gift card they sent through the email, I have all the proof of the return, yet these people are still not helping me. What's even more frustrating is that you can message them multiple times and they might message you back or not. Or you could wait a day or two for a one word reply, which won't even help you out. As of now I'm out the money I originally spent on the shoes I purchased from Kith. I'm so pissed. At Kith, even more at their horrible online customer service if this is all a company this reputable can do when it comes to customer service that's just sad.. UPDATE: 1/30/2025 KITH contacted me and said that the gift card i was issued was not valid and that the funds used for my purchase would be sent back to the card on file. As of today I have not received my funds but I will update my review when it comes through.

Every second order is not available 🥲 Never seen any online shop with this bad management Order #20000258380 - Inventory Unavailable

This was the worst online shopping experience I’ve ever had. I tried to place an order for four times, and all four times, the order was canceled without any explanations. Even when I followed the customer service instructions and used different payment methods, it didn’t work. It was a complete waste of time.

I bought a Stone Island jacket on the website - they didn't send it to me, they don't answer my emails, they don't return the money for the jacket :( It's been 15 days already :( Be careful! Don't buy from this website if you don't want problems!

Ordered a Stone Island jacket received a t-shirt 🙈 Kith is a scam website. Luckily I paid by credit card so should be able to claim a refund. Kith want me to return the t-shirt so they can investigate how a Stone Island jacket got swapped for a rubbish t-shirt 😂