If you are looking to upgrade or renovate your kitchen, you couldn't be in a better place! We offer kitchen sinks, faucets, cabinetry, appliances, dining furniture, refrigeration, commercial restaurant equipment, and more.
Kitchen Oasis (kitchenoasis.com) has 28 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Prudence
Our experience first started not off great. The process of receiving the product was a pain. You ordered the product online. You then have to wait for an email to approve the order for your payment to go through and then you have to wait for the shipment to come. They could never give me a tracking number, which is unlike other purchases I make. I did finally receive the product and was satisfied.
customer
I ordered a range hood that they "had in stock". I paid for it and waited a couple of weeks, then for an email saying they had to back order it. This company sucks. Don't use them.
Robert B.
I ordered a range hood that they "had in stock". I paid for it and waited a couple of weeks, then for an email saying they had to back order it. Then they charged me a couple more hundred dollars for shipping because the range hood had to come from the factory. Then I waited another few weeks. And a couple more. Then I emailed and didn't get a response. 3 times. Then I called and the lady told me it would be a couple more weeks and they would email me when it was on the way. They never emailed. I paid close to $2k for this thing and couldn't get a response from anyone about how long it was going to take to get to my house. I thought I got scammed, then I've day, it shows up. The only reason I have them 2 stars is because I didn't get scammed.
Response from Kitchen OasisMay 14, 2024
We sincerely apologize for the frustrating experience you had with your order. It's unacceptable that you were left in the dark regarding the status of your range hood and that communication was lacking despite your multiple attempts to reach out. We understand the inconvenience and disappointment this caused. Please know that this falls short of the level of service we aim to provide. We're committed to rectifying this situation and ensuring better communication moving forward. Your feedback is invaluable, and we'll use it to improve our processes to prevent similar issues in the future. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Heather E.
I purchased a range hood that was listed in stock. Two days before the delivery date, I received an email that it was out of stock and expected in stock nearly a month later. Very dishonest.
Response from Kitchen OasisMay 6, 2024
We apologize for any inconvenience and disappointment caused by the situation you experienced with your range hood order. It's certainly not our intention to mislead our customers or provide inaccurate information about product availability. We understand how frustrating it must have been to receive a notification about the item being out of stock so close to the scheduled delivery date. This falls short of the level of service we strive to provide, and we sincerely apologize for any inconvenience this may have caused you. We are actively reviewing our inventory management and communication processes to prevent similar occurrences in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. If there's anything we can do to assist you further or if you have any concerns, please don't hesitate to reach out to us directly. We're committed to ensuring your satisfaction and regaining your trust. Thank you for your understanding, and we apologize once again for the inconvenience. We look forward to the opportunity to serve you better in the future.
cody
Shipping took forever when I paid for expedited
Taimi M.
The order was not correct and had to call to make it right.
Jan D.
Order was fulfilled. Product did not fit our sink. Tried numerous avenues inquiring how to return. No response.
Audrey W.
Beautiful sink. Shipped on time. Great customer service!
