Kipling UsaReviews of kipling-usa.com

Don’t order at all from them. My payment went through and then they cancelled my order saying they didn’t receive the payments when clearly it was paid for!

Very bad experience always. Order took more than a week to arrive within USA.

Terrible..Horrible Company! Rather than take care of their customers & fulfill orders. They troll the internet and make false & fraudulent accusations towards people. Also, the design & materials used to make their bags are SUPER cheap. Bad Company doing Bad Business!! Buyer beware

Shopping on Kipling is my worst online shopping experience ever. So bad that I came to search a place where I can review it zero. So here I am. Below is a summary of shopping experience on Kipling: 1. No order details in order confirmation email. I don't know whether my customization is properly recorded in the system. 2. Messy warehouse management. Sent me the wrong bag 9 hours after my order placement, also with wrong customization. 3. Non-responsive after-sale service. I sent required pictures of the wrong bag. No response for 9 days. In their email they said "some one will be in touch with you within 2-4 business days" 4. Sloppy agent attitude online and over the phone until I was transferred to a supervisor. 5. The live chat on their website kicks you out after 5 minutes silence even if you are waiting for your agent's response. 6. Slow in every step,(processing and issuing slips). They claim they are very under-staffed. Oh boy that's not a good sign for a company. It's been a week i returned the wrong bag but I still haven't received my refund.

The reviews posted here are true. I just had the worst customer service experience. I placed an order for a personalized backpack. I was sent the wrong - less expensive - backpack. I immediately called customer service and explained it to them. It took a couple of phone calls to even get them to email me the return shipping label. I had to call multiple times and was told the same thing - and LIED to- multiple times. Each time they would tell me the replacement was on its way. Today someone called me back and finally told me that they were out of stock for the item I wanted. And they STILL HAVE MY MONEY. DISHONEST COMPANY.

I had an order placed September 3 and chose the ground shipping because I was taking advantage of the sites promo for “Limited Time Free Shipping” and there is also a good discount promo for the bag that I wanted. The tracking number for the order was sent to me through email via Fed Ex and said it was due to be delivered September 11. Unfortunately it did not arrive. The status of the order did not track until the said delivery date. After September 11th, the status of my order was “Pending”. So I called costumer service on September 16 and addressed the issue of my order and asked if they could re-ship me a new one and since I was waiting for the bag for a couple of weeks, I asked if they can offer one day shipping and they said yes. The representative that I talked to said that my replacement order will arrive September 18. Again, it was not delivered. I didn’t got any order and shipping confirmation after the conversation. On September 19, I used the “LIVE CHAT” costumer service on the website and addressed the issue once again and said that my order has not been shipped and approved yet for some reason. So the agent helped me and said they will fix it until the end of the day so it can be shipped to me the next day. So I did receive a confirmation email that my order had been confirmed but still haven’t received any tracking details. So once again I went to the live chat and they said the order has been re-shipped and I just have to wait for the tracking number once ups receives the package. Sadly until this day I still haven’t received anything. This is such a disappointment & horrible costumer service. I think I got scammed at this one because they keep on juggling dates and promising to send me a new one but they don’t seem to care as if they weren’t bothered for the delay and don’t value their costumer. Horrible!!! I won’t buy from them again!!!!

Kipling does not offer the metal key chains for sale. The one that is on my bag is missing a leg.

Horrible customer service. Agents hang up on you. Here is the screenshot proof, dont buy there. screencast com/t/MvDan1C0sf6