Janine
Got twice no reply at all
Got twice no reply at all! Ordered from Europe. Just send me free gift brooches as a normal brooch in their erstwilder lucky dip offer 2 for 1. So I saved nothing, betrayal. Won’t buy again! Before I asked for shipping status, cause it was stacked for days (unusually). Again no reply. That’s not a good costumer service!
Response from Quirks Handcrafted Goods & Unique GiftsMar 12, 2024
Hi, Janine. What are you even talking about? You placed your order on 2/7/24 and it was delivered in Germany on 2/27 - well within our normal international delivery timeframe, especially because we gave you FREE shipping on this order. Further, we have no messages from you - and you can check your own shipping status through the tracking information provided to you on 2/7. As far as your comment on the Erstwilder Lucky Dip order - we are entitled to send ANY Erstwilder brooches as part of the lucky dip, that's why it is such a deeply discounted cost. Those terms are clearly outlined in the product listing. I'm sorry if you don't like the pieces that you got - but that's the luck of the draw and not basis for such an ugly review :(