Tiffiney A.
Faucet was junk and pop-up broke…
Faucet was junk and pop-up broke Reached to get replacement parts and never heard back from anyone.

At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond.Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability.We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects.Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON (kingstonbrass.com) has 334 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Tools & Equipment · Petaluma, California
Excellent

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Excellent

Tools & Equipment · Pasadena, California
Excellent
Tools & Equipment · Stockton, California
Excellent
Showing 59 reviews with 1 star · Clear filters
Tiffiney A.
Faucet was junk and pop-up broke Reached to get replacement parts and never heard back from anyone.
Stephen
My Faucet was broken when we got it and there is no way to fix it. Bad quality. Crap product. Sad.
Joe Z.
Faucet needed adjusting within 30 days and water preseure is so low we're thinking of replacing faucet with another manufacture's product.
Chris
When using the spray, half of the water still comes out through the main faucet. I bought the spray diverter to replace the one in the faucet. It fixed the issue for a month, where all the water was coming out the spray nozzle when pulling the trigger. After a month, the diverter has failed and half of the water is coming out the main faucet again when using the spray. What's even worse is the egregious shipping cost for an item that is smaller than my thumb.
wes C.
Your product is nice looking…seems well made, but it is not and your replacement parts shipping is snail slow. You should use UPS instead of Fed Ex and your warehouse workers need to actually fill the orders in less than 2 days. Your product is not very good.
Jeff O.
Your shipping cost to Canada is way to expensive and not competitive with the current on-line shipping companies. Your shipping options and cost is more than the product.
Pamela S.
I've had to replace every piece of the faucet and it isn't even been 5 years.
Robert B.
Hot water handle broke and can’t find a replacement