KINGSTONReviews of kingstonbrass.com

Sucks! Missing many parts!!!

The customer service person didn’t understand that I only wanted 1 pair of these screws. So when I said I need 2 screws she charged me for 2 pair (4 screws). So I paid double what it should have cost me and I have 2 extra screws I don’t need. Gee thx.

Shower leaks more than ever

I received the wrong parts on my first order. When we found the correct parts, I ordered them and installed them with no problem. I filled out the return form on line and heard nothing since. The wrong parts were never installed and here they sit. I am out an additional 100.00 because of this issue. In reality, my replacement parts cost me $200.00

The faucet handle I bought stopped working within a few weeks. It just spins around without turning on the hot water. I have to use a screwdriver to turn on the water each time.

The sink/shower faucets that I spent $700 on DID NOT MATCH but Kingston said they did. Two COMPLETELY DIFFERENT fonts were used on the handles. Not one but two Customer Service Representatives completely dropped the ball when I tried to get answers. My only "fix" was to order two "blanks shower disks" for the Hot/Cold shower knobs - which cost me an additional $60 (for the tiny disks and $20 shipping).

Bought a cast iron clawfoot tub directly from them. After the drain, piping, spicket, tax, shipping etc...it was almost 5 thousand dollars. When we were ready to install the tub, we tried to install the feet as per their instructions. The feet would not sit nicely against the side of the tub.....It looks terrible, with at least a one half inch gap between the tub and two of the feet. The first time we called them to complain of the problem, their customer support rep told me I had never purchased from them, that I must have purchased from some third party vendor........Only after my wife printed up my receipt from our bank statement did Kingston magically find our transaction in their records...... The Lady we spoke with the second time treated us like she didn't believe us, demanded pictures, and said she would have to consult with her supervisor. We were in the middle of our re-model and after a visual inspection, we stored the tub in our garage in its original packaging and didn't move the 500 pound tub into the bathroom until the bathroom was ready for the tub 3 months later....She said it was suspicious that we waited 3 months to report the problem. Who wants to move a 500 pound tub twice ? We visually inspected the tub on the day of delivery, they didn't tell us we had to test assemble it as well ! Buyer beware......these tubs are beautiful and tempting.......BUT THE LEGS DO NOT FIT ! They look terrible with half inch gaps at the top !

The bathtub valve set was missing the polish brass screws that attached the face plate to the valve and I spoke to a representative who charged me $30 for two screws. I will never use Kingston again.!