KingSizeReviews of kingsizedirect.com

I would give 0 stars . I got the credit card and I can't use it I have the credit but no one in customer service can explain why it won't work they jus keep sending me a new card that doesn't work. The shipping is insane seriously 2 weeks for delivery. The clothes to expensive for the quality you get I paid 85.00 for jacket that looks like it came from the dollar store . Stay away from this place seriously a scam.

If I could I would have left a NEGATIVE star for AWFUL customer service!! NEVER rec'd an email confirmation for purchase or delivery...sent defective shorts.(I purchased the same exact pants last year in a different shade but these were very odd and cut strange)..would only offer store credit or return but only wanted to give me a small portion of the cost!!!! NEVER explained the refund process....never told me I was only getting $8 back!!! NEVER AGAIN

Terrible take your money and say order was never placed refused to do the order and want you to place a new order. Don't use them please.

I have ordered from king size for probably 5 years at least. Most items seem to be overpriced for the quality of the item that you receive. I mean come on $42.99 for a plain T-shirt and then add on the exorbitant shipping... it is ridiculous! And once again the only reason I was buying this plain T-shirt was because they sent me a coupon that DIDN'T WORK by the way during the checkout process. I'm guessing that only one in 10 coupons sent to me actually works. The latest kick in the butt was my August 20th order which was delayed till sometime in September and now delayed until October 9th. So I now have four t-shirts out there somewhere to receive in October if they don't become delayed again. This is nothing unusual for king size. And they send out coupon codes like as if they're actually giving you something the latest laughable coupon was this morning when my t-shirts were delayed once again and it said sorry for the delay here is a 25% coupon on us. So when you scroll to the bottom it says 25% off on your HIGHEST priced item!!! So they are expecting you to buy at least two more items to get 25% off of one because they are so sorry that your order is delayed once again! This is insulting! And I can't even count the times I have used these special codes only to find out that they are not working. I have called customer service and told them my code wasn't working and was told that my code expired and I pointed out clearly it had not expired because it was not past the date and she insisted that yes sorry it was expired! I have ordered T-shirts that were delayed for so long that I forgot I ordered that color and reordered and got my new order and then weeks later got the original one! Honestly I don't know how these people stay in business. I am actively looking for somewhere that sells big and tall in my grandson's size with quality clothing and quality customer service because I have had enough.

Horrible customer service! I ordered 3 shirts, but received 2 shirts and a pair of shorts. Even though they admitted that it was their mistake, they insisted that I pay for the shirt a second time and send the shorts back to receive a refund. I told them that I was not going to pay a second time for a shirt that I haven't received. That would be stupid. The supervisor said that is their policy. I will never buy from them again what a scam.

Ordered from this company on the 22 of Aug. Website said they had the shoes I wanted to order. They held my money sent me a web confirmation # saying my order was being processed. So I went back on the site to view the shoes again. And to my surprise they were no longer available. Thinking I must have gotten the last pair, I said well good thing I got my order in . But for some reason my invoice changed right before my eyes. Now stating that it was out of stock. But yet the top of the page still said processing order . So I immediately called and customer service said her end was showing that the shoes were also there so I told her that my email changed and she had me hold came back and said they no longer had any. and no back stock she doesn't know why it said they were in but all she could do was to cancel and give me back my money. asked how long would it take my money to get back on my card. 72 hrs for something that was still pending. That turned into 12 days, and 3 phone calls to the bank. Will never order from this place again. And in my opinion online customer service stinks and are of no use at all .

I placed a order a couple months ago and received my order with no problem. This month I had another charge on my card for 16.99. They signed me up to a buyers club without my authorization. I won't be ordering from them again.

Ordered 3 t shirts, saw online that some of their stuff runs small so I ordered a size bigger and it is still smaller than what unusually wear. I am returning and that process is fairly simple ALTHOUGH you will be paying a “processing fee” if you want your money back instead of a gift card and I had to pay for shipping again, even though dropping off at a preferred drop location to return something that King size lied about , the sizing. If you like your stuff to fit right this is the place for you. It’s not qorth the few dollars saved.