KingSizeReviews of kingsizedirect.com

After I could not find a particular pant (Konckarounds Elastic Waist Pant) in "Big" size family (no button to select it) I emailed customer service. After a back and forth with a customer service person who at first did not seem to know the difference between "Big" size family and "Tall" size family she finally said the pant only came in "Tall" but to order the cargo version as it it came in "Big". When I complained that the cargo version was not on sale I pretty much got a 'too bad so sad' kind of thing. I ended up ordering the cargo version. There was a selection button for "Big" sizes and it said "Big" in the cart and guess what? They sent me a "Tall". It says "Tall" on the sticker on the clear bag it's in and on the inside garment tag. I am so done with them

I ordered a pair of shoes because my feet are very wide and I needed a pair for the gym. After I put in the order I started looking for reviews. They were all great on the website itself which I assume were all fake or paid for because every review I found outside on the website they own are terrible. I got worried so I canceled my order that was still in processing but they kept all the money and customer service ghosted me. They refuse to give back my 120 dollars even though the order itself not the shoes was still in processing. And they removed my order history as well. They're also known to giving out free shipping if you sign up of their rewards program which is super easy to sign up for just input email but the only way to unsubscribe is to call customer service directly and it cost 18 dollars a month. Just go to in person specialist stores for large clothes. You'd save money buying custom fitted clothes and they will last longer

I would give 1/2 star if I could. My account was paid off in July, however, they billed $30 for a late fee, I called them and as a courtesy they removed the late fee. I’ve not bought anything since, I got a bill today for $63, two late fees now, I called again and said “close the account.” I was told I still owe the late fees, again I said “close the account,” was told I will still be billed a late fees of $30 a month until I pay it off. Customer service is terrible, I will never buy from KingSize again and I will NOT recommend them to anyone!

They don't even deserve one start. Absolute shit company to work with. Held the order for over a week after I was told multiple times it has been 'released', what ever that means. This purchase was made for our company and they kept it on a credit hold, then kept it out of processing for another 5 days.

They triple charged my card. Now they are telling me they can do nothing till Monday business hours. I call BS. They can place my order anytime….they can fix it anytime. Employees have heavy foreign accent, can barely speak English. All items were in stock when I placed the order, now shows one is back ordered till Nov. I am going to cancel the entire order and will deal with somebody else in the future.

They lie about dates you should receive your items. Customer service is rude. They won't refund my money back. I will never order from this company again. I'm reporting to all social media and other important places.

I updated my address on the KingSize website before ordering and confirmed it on PayPal, but my package still went to the old address. Customer service responded slowly and told me once an order hits the warehouse, they can’t change anything—even if it hasn’t shipped. I never received my order, and they made it clear they’re not liable for undelivered items. That’s a terrible policy and even worse service. Shop elsewhere if you expect accountability.

My balance keeps going up and I've made my payment then I'm giving the bull shit excuse when we get your payment it takes us 7-10 days to process come on seriously late charges every month Mail my payment on 3rd I have a son in Dallas area those payment are on time but I get late charges because you take your sweet ass time to process