King Living USAReviews of kingliving.com

One star too many! Never again I bought the Delta lounge had it delivered in July faulty another one was ordered and had that delivered late October, FAULTY. I have another technician coming on Friday, my request for Manager to come out to (which I doubt since they can not bother to return calls). The solution is for them to refund my money just before Christmas. GOOD ONE KING LIVING

If you have all day to spend hours and hours on hold to a Philippine call centre. Then order away ! I’m two hours in ( and three calls after putting the phone down when they then again place you on eternal holds ) and still waiting for my order which was paid in full weeks ago after being advised it was ready for delivery. No eta and no updates provided and the promise that someone onshore would call me back never materialised. For such an expensive brand, their service is extremely bad.

If I could give negative I would. I ordered a couch and table and chairs in late May and delivery was postponed 3 times. I also arranged for desk and bookcase which was postponed delivery twice and it was supposed to be delivered tomorrow. I moved my work week around to accommodate the delivery and then get a call at 4.20pm saying it won’t come tomorrow. Stop advertising SALE for months on end when you can fulfil current orders. It should not take nearly 6 months and 5 different dates to get what your ordered. Would never purchase from them again and you are crazy if you do!!!!!!!! Be warned

It’s been a month and I am still getting the run around after contacting them with a customer service/warranty issue. They reply with “sincere apologies “ for the delay and they will get back to me the next day and on and on.. I’m just fed up now

I visited your Cheltenham store in Victoria today wanting to purchase dining chairs. Due to the horrible customer service I decided to look at other suppliers and purchase my chairs elsewhere. The most important thing to me when purchasing furniture is receiving great customer service!

The buying process was smooth. Good communication. Delivery was a bit delayed but we didn’t mind. The biggest disappointment is the sofa itself (Jasper II). We’ve only had it for just over a year. It seems a lot softer and a lot more bouncy than the one we tried in the showroom. It sinks in when you sit on it and it’s giving both of us hips and lower back pain. It’s impossible to sit or lounge on it for longer than an hour. Post customer service is awful. Excuse after excuse, anything but taking this awful sofa back, sending out lame 3rd party companies who clearly follow a script. I regret this purchase.

I waited 1 year for a table to be delivered. The three attempts prior to the this the marble table top was cracked. 1 year later I have a marble table top that marks as soon as you look at it. A dining room table that you can only use if you put a protector on it first. Seriously King Living, its a joke! Top dollar for poor service and product.

Misleading and deceptive conduct which violates Australian Consumer Law. Faulty table delivered. Alan Walker from Richmond store refused to provide a refund/return, he literally ignored my email and refused to deal with it, leaving a faulty table on my deck. He clearly takes no responsibility at his job and does not care if customer take this matter to VCAT and ACCC.