King Living USAReviews of kingliving.com

BUYER BEWARE! Within an hour of delivery it became obvious that the leather and the filling in our $7,000 couch was defective and not anywhere close to the standard promised. It wrinkled and sagged, the likes of which I've never experienced before. It is lumpy and uncomfortable and looks nothing like the display model. I complained immediately and they offered to come back and put a patch on the seats. Then the leg rests became crumpled and wrinkled followed by the back rests. Finally the arm rests now show a permanent indentation where your elbow rests! After only 2 weeks! They are refusing to pick it up and give a refund. This couch looks like I got it from a thrift store and they don't seem to mind. Their solution is to come and basically restuff it with a bunch of inserts. Since every surface is defective, you would have to replace all the filling and all the leather everywhere on the couch. Why would I agree to accept a brand new expensive couch that already needs patching? That's just BS. I'm just so shocked that they would leave this wreck of a couch, clearly defective beyond repair out here for me to spread the word about! We need to go to court to get our money back. This was our first expensive furniture purchase and was supposed to be a statement piece to last a lifetime. Instead it began falling apart on day 1. So disappointed. Our order/quotation number is COM25070236. They did come out and pick up the couch two weeks ago and still no refund. Lucy dropped the ball. More bad news. Over a month has gone by since they picked up the couch and still no refund. Many emails with promises of "any day now" have been nothing but lies. I'm guessing it's possibly a stall tactic until they file bankruptcy? We decided to file a dispute with the credit card company. Now king living is claiming they can't give us a refund because of the dispute. Checking with our bank, we were told that is simply not true and often a tactic used by companies to get people to drop the dispute and then you never hear from them. The fact that you are reading this means you are ahead of the game and smarter than we were! Is this who you want to do business with?

Overpriced Crap!!! Better off going to ikea If you are gonna spend $4000+ on a couch- go to a more reliable and reputable place The quality is SH!T, not even a couple months in and this couch does not live up to what they said it was The fabric is pilling and the couch is already becoming deformed

The furniture is great quality. The service is utterly shocking. I have no idea how this company is still in business, given the diabolical service. I went to the Nunawading store three days ago. I asked about a Zaza package (Pkg 7 STD 2 FLEX). This is currently on their product cards (online) and also on paper copies in the store. Now, no one in the call centre believes that this product exists. No one can find Package 7 (I am staring at it both on the King Living website and on the paper I was given in store three days ago). I have tried to call the Nunawading store direct (a landline Australian phone number), and I keep being diverted to overseas customer service. They cannot give me a basic price, or any information about how I go about getting this price on a product that certainly exists. King Living, you are offering a premium product with the most utterly horrid customer service. It is so frustrating to try to get the basics from your company. So frustrating, as I want to buy from an Australian company and I've enjoyed your furniture before.

ALERT to potential customers regarding our horrible experience which was poor quality furniture that had to be replaced and then the poor quality replacement had to be returned for a full refund. The refund had to eventually be forced on King Living by American Express as King Living failed to refund us. Dealing with King Living has been an absolute nightmare. They drag their feet at every point and it took many months of persistence to get to a resolution. They don’t return most emails or calls and their overseas customer care people just do NOT care. They even lie. I have recordings to back that up. An appalling display of incompetence & dishonesty at every point. The Moore Park manager cannot even be bothered to return a phone call. Obviously too difficult to deal with a customer. We will NEVER again buy anything from King Living and we have already told many people of our very poor and stressful experiences.

Every single time we have to deal with them the service is appalling. And because they literally can’t deliver what we have paid for we have to contact them A LOT. Do not buy from them, I’ve just been told I can’t collect something I paid for 10 weeks ago - it came in a week ago and I wasn’t contacted, when I called they need to “book in” for me to drive 45 minutes to their warehouse to collect it myself - in 5 days!!! The inefficiency is beyond belief and the death of service. I loathe this company

7 months waiting for furniture and constant delays. Was told at first it would be 3 months and then after the deposit was paid, it would be 4 month wait. Continual delay notifications. Follow up calls to customer service had me being told different items had not arrived. A different story every time. Finally….Once arrived the delivery driver asked if we were informed by King we were not getting a rug, although we had paid the balance owing in full at the show room 4 days prior. We had not been informed. The rug was bought to match lounge and coffee table and still after 3 phones calls to off shore customer service and contacting the Brisbane show room, I have no useful information about where our rug is and when it will arrive. Brisbane showroom ignores emails and also you think you are calling them, but get directed offshore, to have your call screened. Customer service says if we wanted to order it again it would take 20weeks to arrive as they ‘buy in bulk’. No one takes responsibility, it’s someone else’s problem. The company needs to do better. It is ridiculous that off shore emails the warehouse and tell me they don’t have a direct line to contact them. Customer service assured me they would email me with information on what was discussed and did not email me back. I will never buy King again. They do not care once they have your $.

Phone customer service is overseas and atrocious. Bought an 'in stock' lounge online but it was not actually in stock. No one bothered telling me. No one could tell me anything when I called. I ended up ordering some extra pieces via a store and they took over communications which improved things somewhat but I still had to constantly follow up for information. In the end I waited months and then the lounge was involved in a truck accident on its way to me. I only found this out because I called the courier directly. The best King could do was put me back at the end of the waitlist for another one, meaning more months waiting. I asked for a refund at that point which was thankfully fast. They all these months later they send me a request for a review on Trustpilot and when I completed it it said it wasn't a real form, it was just a test form! They can't even get that right. So I googled Trustpilot and came here myself. King, you suck.

Ah the joys of dealing with King Living… Again items turned up late and damaged. I spoke to a member of the staff at the Southport showroom and she said "what do you want me to do, refund your money?" eventually the assistant manager called me and was so disintrested. DONT BUY FROM KING LIVING..... Update..... Yesterday, we finally received the replacement furniture after 12 months of trying to get replacements. Mars Coffee Table (3rd repacement arrived more damaged than the 2nd replacement) Dainelli TV Unit (2nd repacement the doors dont align up to the draws and hinges were loose) Quay Outdoor Chairs (2nd replacement, these wobbled more than the original ones) Next update 31, October 2024 It has now been over a 14 months since we ordered the furniture and we have still not received the furniture we have fully paid for over a year ago. We again went into the showroom at Southport a couple of days ago and spoke to yet another assistant manager. Unfortunately he was so disinterested he could not even be bothered to stand up and help us. The only time the staff seamed interested in us was when we approached another couple looking to purchase furniture and we told them about our experience and showed them photos of the damaged and broken furniture we had received. Strangely from that point forward they wanted us at stop telling the other couple our horror stories. Next update 5, November 2024 Just had the bedroom draws delivered and like everything else the top draw does not align up and the bottom draw barely closes is it is so far out of alignment. If you want to throw thousands of $$$ down the drain and wait over 14 months for your furniture than you should buy from king. If you don’t want to end up like us I recommend you never purchase from King Living….