Kenny
Impressed by Both the Products and the Service
I recently purchased several pieces from King Living US—the Jasper 19 sofa, a coffee table, and three counter bar stools. Everything arrived, but the coffee table had a paint-like smudge I couldn’t remove, and one of the stool legs was damaged. I reached out to King Living and was assisted by John Paul Guay from customer support. He was absolutely amazing. John helped me arrange a replacement coffee table and repairs for the stool, and what stood out the most was how consistently he kept me updated throughout the entire process. Since the new table had to be ordered and shipped from Australia, it took about eight weeks, but John checked in regularly to let me know the status. I want King Living to know that their products are high-quality and beautifully made, and that John is truly a valuable asset to the company. His professionalism and care turned a stressful situation into a smooth, positive experience.
Response from King Living USADec 7, 2025
Hi Kenny, Thank you for the 5 star rating. We are sorry the coffee table arrived with a paint like smudge and that one of the stool legs was damaged, however we are glad John Paul Guay was able to organise a replacement coffee table and repairs for the stool. It is wonderful to hear John kept you consistently updated throughout the process, especially with the replacement being ordered and shipped from Australia over around eight weeks. We appreciate your kind words about the quality of our pieces and we will be sure to pass your feedback on to John and the team. Regards, Oliver.