kingarthurbaking.comReviews of kingarthurbaking.com

The King Arthur Baking company's customer service is outstanding. I ordered some boiled cider and was concerned by how long the order took to get here because it's perishable. When it finally arrived, it was hot to the touch and that concerned me. They offered to overnight me a new one just to ease my worries. Not to mention, the person I spoke to was so down to earth, understanding and genuinely nice. What a difference from Amazon or another giant online store.

Speaking with Alexander was an exceptional experience, as his customer service skillset met my inquiry and needs point for point. Thank you Alexander, for keeping Vermont Strong with positive consumer relationship maintenance in Vermont and nationwide. xoxo

This company is top notch. Their Customer Care not only hears, but LISTENS! I had such a compassionate response and resolve to my issue today that I was astonished by it. I HATE to see these ROTTEN reviews. This company does not deserve this. I’m surprised to see this done to a company on Trustpilot. They have quality products and employees to match. I would give them 10 STARS if I could!

Why does King Arthur have such terrible reviews on this site? I just had such a positive experience with customer service that I felt compelled to write a review (I was actually looking to leave a Google review), when I saw this. I called about an order I placed in which I neglected to apply a coupon code. Even though it was too late to adjust my order, the customer service agent immediately offered to apply a refund in the amount of the coupon to my account. I love everything I buy from this store, and I've never had a problem before, so this is my first customer service experience. In this awful customer-unfriendly world we're living in today, where companies you buy from don't care whether their customers get good service or not, it was a PLEASURE to get an actual human on the phone, who spoke native English, was polite, professional, helpful, and concerned. AND solved my problem. Thank you, KA!

I have only had good experiences using King Arthur baking company. I like their products and their customer service is awesome! They are very quick to respond to issues, I just received a cake pan that I was going to use as a gift, it came with a scratch on it, I reached out to the company and they are replacing the item, told me to keep the scratched item, donate it, or throw away. It doesn't get better than that!!

King Arthur Baking Company (formerly known as King Arthur Flour) is amazing. Their recipes (such as the gluten free sandwich bread) are consistently outstanding, as is the range of products they offer. Over the years I've purchased, among other things, a scale, a thermometer, and four bins for the various flours I routinely keep on hand. Everything they offer is well thought out and works well. And their flours and yeasts and flavorings are consistently flawless. That they are a well-established employee-owned company is, to my mind, a bonus.