Kinetico Water SystemsReviews of kinetico.com

I would like to give you advice that please do not buy this Kinetico Water System because I am not satisfied with this product and also their employees. Customer service facility and technicians are worst, I am very disappointed to buy this system due to unethical behavior from employees of Kinetico water system and Costco. I have wasted my money behind this Kinetico Water system, Please do not buy this Kinetico water system.

The filter was delivered faulty/broken. My water system was filled with active coal and it clogged up up the system so we had no running water in the tabs. They refused to give money back for filter or pay for the cost that it cost me to restore my water system to a functional level.

I have a whole home system. Drinking water system, dechlorinator, and a softener, and it's nothing short of perfection. My expensive appliances were starting to show scale, in the dishwasher, and on glasses. Once I added Kinetico to my home, it took about 30 days, for all those stains to be removed from glass, appliances. My wife loves soft water and her hair is silky smooth. Our hands, nice soft skin. Winter eczema is completely gone, just with a softener. Kids drinking the safest water now versus a fridge filter that doesn't do nearly anything like Kinetico does. A+++!!!!

Terrible customer service with Aquarius in Marshall MN; we are current customers having a Kinetico r.o drinking system and water softer and wanted an estimate on a new/updated r.o drinking system. The rep wanted to schedule an in home meeting with a tech, however, we had already had a tech to our residence and had the current system serviced and I stated another in home consult isn’t, needed, I just wanted a price for a new system and asked them to look at our account. The rep stated they couldn’t see we have a current drinking r.o system (even though we do) which was frustrating. I stated I would look elsewhere for a drinking water system, but then she stated she could give a dollar amount “range” for the system. I initially thought that was fine as I’m just trying to get an estimate which shouldn’t be difficult. The rep then quoted $4000-$2000. I stated that is a ridiculous price range and again stated we’d go with another drinking water system (culligan) .. overall Kinetico out of the Marshall MN area has terrible customer service .. needless to say we will be going with culligan (who gave a realistic estimate for a new system when we called them).

Had to have plumbers come out to repair the system installation at a cost of $2,627.00, not to mention repairs for the damage the leak caused, which thankfully was covered by my home insurance. The two plumbers that looked at it said it was installed incorrectly, and with the wrong size drain pipe/hose. When I contacted Kinetico they offered no help, for the $2,627.00 plumbing repairs, the woman merely said she would make a notation on my account. Stay away from Kinetico in San Antonio, or if you do buy one of their systems, have someone else install it. I was told that had I called them they would have replaced the parts for free, but not the labor. If they did it wrong the first time, why would I allow them to do it again!!!

After a disappointing start having had 3 cancellations for an engineer to service our water softener, one finally attended today, not only was Billy polite, he was confident & carried out the service efficiently. Would recommend him.

This company sends out a salesman and he/she gives a good presentation especially letting you know your water is hard and that’s bad for bathing, cooking, and drinking. I had one of their systems installed two(2) years ago and it has failed me. I called and tried to explain that their so called great system has failed me. Their response was we can send a tech out to troubleshoot it because I have a ten(10) year warranty, then they proceeded to tell me that the tech would charge $199.0 for the first thirty minutes(30) and each additional thirty(30) minutes would be at the rate of $64.00. This is highway robbery especially since we’re in a recession. If their product is so good then why did it fail me in two(2) years? I would rather throw the system in the garbage rather than be ripped off. STAY AWAY from this company which is usually in Home Depot or Lowes. In a #1 is giving them too much but negative numbers or zeros are not an option. Sad part is my system is fully paid for. Stay as far away from Kenitico water softeners as possible or you’ll be Sorry. If these fees would’ve been explained to me prior to the installation then I wouldn’t have bought this garbage system.

I recently purchased a Kinetico K10 reverse osmosis machine. It came with a thin poor quality unearthed power cord and an unearthed plug. Astonishing for a machine costing over £800. I'm electro sensitive and I've measured over 400 volts per metre emitted from this product. It bothers me incredibly when I have to stand near it to do the washing up. I have been in contact with Josephine Lethmar of Kinetico Customer Support. All she did was pass the buck to the company I purchased it from. She accepted no responsibility and refused to assist me. Well it's a Kinetico product and Kinetico should take action, not expect a third party to solve their poor quality manufacturing. I've never come across such pathetic customer service as Josephine Lethmar from Kinetico Europe. It's incredibly shameful. My advice is to avoid buying from Kinetico.