Kinetico Water SystemsReviews of kinetico.com

Ik heb een nieuwe waterontharder laten plaatsen en kreeg hierbij 105 kg zoutpastilles, goed voor 6 à 7 jaar daar ik een kleine waterverbruiker ben. Ik had echter nog 4x8 kg zoutblokken en heb die terug meegegeven. Zowel de installateur als de medewerkers aan de telefoonlijn beloofden deze te crediteren. Uiteindelijk kreeg ik als antwoord dat dit niet wordt gedaan, ze kunnen me enkel nog extra zout leveren als compensatie !!!

I purchased what I was told was a full Kinetico dechlorination and softening system. What I actually received was a modified, substandard setup that even their own staff later admitted will require expensive “rebedding” every few years — about $700 each time. That is not normal maintenance; it’s the consequence of them cutting corners and selling a system designed to fail prematurely. When I contacted Kinetico corporate, they initially agreed the system should be replaced with a proper dual-tank setup — exactly what I paid for. Then the local dealer backtracked, insisted that “rebedding” is fine, and claimed it’s just part of ownership. Corporate later deferred right back to the dealer, leaving me stuck between two entities pointing fingers at each other. This entire experience has been deceptive, exhausting, and costly. I now have zero confidence in this dealer or Kinetico’s oversight. Selling customers “modified” systems that don’t perform as represented — then expecting them to pay hundreds every few years to fix the resulting damage — is unacceptable. I will be leaving this same honest review on every major platform so other customers don’t get hoodwinked the way I was.

We had a complete system installed 13th October 2025. Andrew did the installation. He was courteous, professional, personable and extremely helpful in interpreting how the system works. Our previous kinetico last thirty years. Time for a new one. Thanks Andrew!!! Linda

As a long standing customer (I have a Kinetico water softener and water filter), I was really pleased with the buying experience as I had to replace my 10 year old K5 filter. The engineers were friendly, professional, polite and efficient. The customer service was excellent as they answered all my queries promptly. Would recommend Kinetico to anyone who is thinking of purchasing water systems from them.

I have been trying to pay my bill. I didn't know that my card on file didn't work. (Gee, they could have told me that via email.) Kinetico insists on a card on file to be taken out every month. My contract work and my money don't work that way. They send you a cryptic text, but then when you call, you are on hold. (Don't try to call over lunch; they aren't there.). Then I got two cryptic messages back while I was on the phone working. One from a man that had no useful ability to speak English and then a woman called, where half the message was cut off. I called them back (this is call-back number 3, trying to resolve this), and I was told that Kinetico doesn't have a payment portal, so you MUST put a card on file. Their billing system is archaic and their snooty attitude with their customers is in dire need of an adjustment. Thank goodness I like and need their unit, or I would send it back.

The water softner was faulty from day one, they agreed to extend warranty on it, as they would not take back the softner. Its broken down 4 times now in 6 years and its costs £120 labour each time

We have just moved to an apartment which boasted a water softener. A wonderful luxury to have soft water. Sadly the unit has sprung a leak at a joint and I called Kinetico who confirmed it was under warranty, changed their records and two hours later confirmed that an engineer was to be with me within the hour. Service of the highest order.

Warning! If you live in Dallas, TX area do not buy Kinetico Water Systems. There is no way to get good service because there is only one provider and they don't know what they're doing. Corporate is no help either. They don't return calls.