KindfulReviews of kindful.com

We purchased Kindful one year ago and I knew this was going to be the answer to our problems. Our salesperson did an excellent job of selling but unfortunately that is where it has ended. It is not user-friendly. It does not work well with Quickbooks. It is not an easy transition or download from an existing product. It is not report friendly. I would actually give it a lower rating except everyone has been so "Kind". The helpdesk is better than average. This transition has been a nightmare and I do not see it getting a lot better. Sorry!

I love that Kindful has responsive support and their developers are responsive to queries and updates. I'm still struggling with reporting, acknowledgement and third party integration features even after almost a year. Since my background is technical this seems more an issue with the product but could also be I just don't have enough time in my day to become that expert on Kindful. However, my impression is it was supposed to be "easy" to use. That being said, it is getting better with some current improvements.

While it's easy to create campaigns, I wish some of the elements were kept in memory (images, thank you messages, prompts). This would make it easier when completing multiple campaigns using very similar content.

I just find it so very difficult to find the reports I want and how to print them. I have a set report to come to me on Monday's, but 1 week it will come in a spreadsheet, the next time it just might be a document. Sometimes it is unreadable as the information is all on top of each other. I also find it difficult to add in new categories.