KindfulReviews of kindful.com

I signed up for a small recurring donation to a non-profit using Kindful as the payment service. When I wanted to cancel a few months later, I was unable. I've phoned them and the non-profit both. The non-profit isn't responding, and Kindful can't find their *** with both hands. I should be able to cancel the payment from within my Kindful account, but it doesn't show up there. I have to cancel my debit card just to stop the payments. Amazing that this is happening in 2026!

From the start, when they added a $1000 a month service subscription without being upfront about it, we were underwhelmed. Next up were the receipts they sent to donors. They were not recognizable as a donation receipts - the "From" was something like "information". And we would have had to hire an outside expert to fix the from issue. Deleting users was something only the admin could do. Any help request was slow, and the staff was underqualified and overwhelmed. Then they discontinued Kindful and stopped supporting it. Transitioning to Bloomerang was free (gee, thanks), but there was a lengthy downtime, and no one could tell us exactly how to do it.

Order took 6 weeks to arrive, once it said it was shipped, I used the tracking app. About day 5 after it shipped (it shouldn't have taken more than 3 business days to arrive) I checked the tracking again and it said no order found. I emailed the company...no response...at all. Order finally showed up and the shirts are extremely thin and small. I usually wear an XL and bought a 3X just in case, still is too small for me. I spent a bunch of money (I ordered some for my co-workers) for a really inspirational message and I can't even wear it. You cannot leave a review on their site.

I have been using the Kindful platform for four years. However, for the past six months, I have been facing a recurring issue with report generation. Regardless of the type of report — even those containing very small amounts of data — the system takes hours to generate them. I have submitted several support requests over the past four months. The response has consistently been:"We certainly always wish for reports to generate as quickly as possible, however, increased traffic on the Kindful platform will affect the processing time for reports at times." It is clear that they do not have a solution to the problem. It is unacceptable for a report that previously took one minute to now require several hours. This makes it impossible to rely on generating a report when needed, forcing users to plan several hours ahead. This severely impacts my workflow and overall efficiency. Unfortunately, due to this ongoing issue, I cannot recommend the platform.

they mislead readers / customers by not telling the truth or old information. They publish wrong information in their comparison, probably to promote their Affiliates and earn affiliate money.

Would not correct our integration for our database. Their explanation of the process was poor, I reached out because I didn't understand and received a basic, read it again response, I downloaded my database to the best of my understanding, needless to say it was wrong, I couldn't run correct reports, I spent a lot of time with one of the techs trying to fix it, after a month, they had "Fixed it" and when I went in, it was still very wrong. I reached out again and told them my only solution was to truly start all over again with the process, wipe everything out and start over. They refused to do this and then I wanted to terminate and they wouldn't refund any of our money. It was a very long and inconvenient process and I went back to my old database and will not renew with them. The whole purpose of a database is have correct information, if you can't work with me until it is correct, then that defeats the purpose.

I placed a order on 9/29/23 for a lp tank and used there tracking site, according to tracking site the tank is in and delivered to plainville ct, I live minnesota, tryed to contact them by phone , no answer sent a message on there web site, no answer. so I got ripped off. beware of this company..FYI the company I bought the tank from is called Kindeful not Kindful. Not sure this review got posted for the correct company

Kindful used to be awesome. No more. Kindful was purchased by Boomerang and is now marked for obsolescence. Support is marked by long delays and a near complete lack of caring. Integrations are poorly maintained and weeks go by without response to tech support problems and customer service isn't helpful. It's pretty sad. Kindful has never been very user friendly, but was reliable and had good people to help you. Those people seemed to have moved on.