KindfulReviews of kindful.com

This is a great CRM that can be tailored to fit the needs of most any nonprofit. The difficulties lie in trouble shooting and initial training. Customer reps rely on printed help menus and often don't assume they have been read by the user. Complicated problems are referred to the "engineers" and often take weeks to be addressed completely. Since one can never discuss a problem with the engineers, there is a significant barrier to complete communication resulting in incomplete resolution of problems.

Kindful is excellent, for the price point. The only reason I give it 4 stars instead of 5 is that it would be nice to have a few more features to help us with annual contact record updating. However, I understand that more robustness comes at a higher price point, and I am very comfortable with the features I have now. 5 stars up and down for the customer service! They're prompt, ask clarifying questions as needed to make sure they understand your exact need, and provide very clear responses.

Awesome software for organizing donor data. We appreciate all the integrations. I do wish it was more intuitive to create different lists, and that there was more on-demand training available after you purchase though.

Kindful is a very versatile and well developed CRM with far less setup and investment to get into compared to other larger ones. The reports and filtering tools have completely opened our org up to be able to target contacts and donors in specific ways. It dynamically syncs contacts in with Emma for mass emailing. There are some specific tools and functionality that we would love to see developed, but their support staff is very responsive and great to work with. Would definitely recommend for any small or mid-sized org looking to transition into a well supported and up-to-date CRM.

Excellent customer support! Kindful staff has always been extremely prompt in responding to my endless inquiries and has always provided step-by-step instructions on how to find solutions to my problems. I think there are some more kinks to be worked out in the integration of things like stripe, paypal and other payment portals which end up creating duplicate accounts by transaction type, and some manual functions can be automated, where some automated functions would be simpler for the admin if they were manual. For a basic donor management tool, this has been really great for our organization.

Kindful has been a great tool for us to use. They are super helpful and great customer service. Their platform is user friendly, and the open API allows our other applications to be useful as well. You have to make sure how the partners work and keep control of duplicate contacts or the CRM can get messy and you have multiples of contacts.

The Kindful program is quite helpful. The staff and support team are exceptional and responsive and the tutorials thorough. The program was not 100% user friendly as far as figure out certain functions on my own and I'm pretty savvy, but the support team negates that issue with their prompt attention.

Kindful is a great software for small to midsized nonprofits that are growing! The Kindful team was SO helpful as we migrated our previous donor payment system to theirs without losing a single recurring donor! We have multiple campaigns going at all times and Kindful makes it easy to run reports and track progress!