Scammers. I found out today that I’ve sent them 7 monthly payments of $28usd before I noticed. No idea who they are or what they do. Website is vague like their responses on here.
Response from NonexistentSep 9, 2024
Dear Sir/Madam,
Thanks for taking the time to bring this to our attention.
Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.
Since we have not received your information, we were not able to investigate this matter properly. We would appreciate it if you could reach out to our support team at [email protected], so our customer service team could provide you with the right contact and assist you as best as we can!
Have a wonderful day ahead!
Team Kilo.Health
KY
Kameron Y.
Kilo health took monthly fees for a…
Kilo health took monthly fees for a subscription I never filled out! This is a total scam company so be aware! Your going to get scammed!
Response from NonexistentSep 9, 2024
Dear Sir/Madam,
Thanks for taking the time to bring this to our attention.
Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.
Since we have not received your information, we were not able to investigate this matter properly. We would appreciate it if you could reach out to our support team at [email protected], so our customer service team could provide you with the right contact and assist you as best as we can!
Have a wonderful day ahead!
Team Kilo.Health
SW
Sherry W.
Didn't agree to autopay
I did not authorize an autopsy with this company and got a notification of charge of 30.99. I contacted PayPal but they said it was consistent with my purchase history. So I'm out 30 bucks for an autopay I didnt agree too. You are better off finding a free app or anything else.
Response from NonexistentSep 9, 2024
Dear Sir/Madam,
Thanks for taking the time to bring this to our attention.
Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.
Since we have not received your information, we were not able to investigate this matter properly. We would appreciate it if you could reach out to our support team at [email protected], so our customer service team could provide you with the right contact and assist you as best as we can!
Have a wonderful day ahead!
Team Kilo.Health
CN
Charlotte N.
Fraud
I have never heard about this company before today when they tried to charge me for something that I haven’t bought or received - through my PayPal account.
Response from NonexistentFeb 3, 2025
Dear Sir/Madam,
Thank you for taking the time to bring this to our attention.
Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talented professionals to join our fast-growing team but also co-founding and accelerating start-ups in this rapidly evolving industry.
We’re sorry to hear about the unexpected charge on your PayPal account and understand your concern. Since we have not received your details, we have been unable to investigate this matter fully. We would appreciate it if you could reach out to our support team at [email protected] so that we can verify your information and assist you as best as we can.
Have a wonderful day ahead!
Team Kilo.Health
WE
Wendy
Buyer beware, deceptive marketing and sneaky additional charges
I really can't comment as to if their products are good or not, because I never received my first Burnbox (UPS lost it).
I had no idea that after paying $119 for four quarterly boxes (which was advertised as an "year subscription"), that they added on a monthly subscription charge of $32.99 on autopay. When you pay a "yearly subscription" upfront, you don't expect to then be charged an additional monthly subscription. This is very deceptive.
I was very upset to see this surprise charge from PayPal, as I was completely unaware they signed me up to anything. I thought I was just paying for the boxes and whatever else was included. Paying for the year upfront and considering the high price of $119, it is reasonable to assume this includes everything.
Their customer services was snarky and not very helpful, insisting that I signed up for the app on a free trial, and agreed to pay monthly in addition to the boxes. I can assure you, I did not knowingly agree to a monthly charge of $32.99, as I already felt $119 for 4 boxes of basically fiber and electrolytes was a bit pricey, I was under the impression the app was included in such a high price. So while they advertise a year subscription for $119, the amount you think you are paying for everything, a year subscription really costs you $514.88, as they will continue to charge you $32.99 monthly for the app. They do not advertise this figure, their advertising is sneaky and dishonest.
It took me raising a case with both my bank and PayPal to get this charge reversed, as when dealing with their customer service they tried to get me to agree to only being reimbursed for half of the surprise charge.
In my experience, this business is not transparent. Seeing other people have the same issue with them, both here and on other forums, shows me it wasn't just me.
Buyer beware, there are sneaky charges that will be added on to your purchase.
You can buy fiber and electrolytes on Amazon and save yourself a ton of money. You can also download free apps that basically do the same as theirs.
I do not recommend this company to anyone.
Response from NonexistentSep 9, 2024
Dear Sir/Madam,
Thanks for taking the time to bring this to our attention.
Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.
Since we have not received your information, we were not able to investigate this matter properly. We would appreciate it if you could reach out to our support team at [email protected], so our customer service team could provide you with the right contact and assist you as best as we can!
Have a wonderful day ahead!
Team Kilo.Health
GA
Gabrielė
Best of the Best
Place to be 💫🤟🏼
FA
Floremmael Aguilar FM Road T.
Great employer and product innovation
Their vision and goal to help people with their product are so genuine. People will achieve their health goals if they would like to. I have the same problem as all the customers who buy this product. We want to be at our healthiest version. The product will help you out if you are willing to do the work. Some people lack an open mind and willingness to do the work that is why they don't achieve their goals. The resources are only a guide. This company is helping out and improving their product. I am happy to be a part of this company and looking forward to greater things!
LE
Leane
try it out
my experience with my fasting challenge was delightful, i reached all my personal goals and the nutritionist are top-notch