Nonexistentthe company no longer exists
Nonexistent (kilo.health) has 86 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
86 approved reviews, newest moderated first
Ted St J.
This is a .scam my PayPal debited even though I never subscribed
Response from NonexistentJan 14, 2021
Hello, Ted Thanks for stressing this out! This can't be the case, but let us double-check. Please give us your registration email address so we would have something to work with! Greetings, Kilo.Health team
Oli Z.
Kilo.Health offered to market my product SleepHackMe for me. They then created fake reviews and fake statistics about effectiveness of the product and started running ads, charging customers and not refunding them before the product was even close to existing in order to "test" if the product would take. They stated over 14000 people have taken the course. When 0 people have. They say the course has a 4.8 out of 5 star rating from 358 people when it has zero ratings. They continued to do this despite my repeated request to stop as this is unethical especially for a medical product. They put the BBC and business insider logos on the website to trick people into thinking the course has been mentioned there when it hasn't. They are due to change the site to another name. Their sleep expert Dr Newman MD does not exist. The picture is fake. The reviews from Caran, John and Rachel are fake. The facebook user reviews are fake. The CEO, CMO, and my product managers use unethical marketing practices and ignored my requests to stop marketing my product.
Response from NonexistentJan 22, 2021
Dear Oliver, Thank you for your in-depth comment which led our team to take another glance at the situation and, hopefully, make it more clear for both sides. We tried to reach out to you and sent a few emails. Just in case you haven’t read them yet, we’d really appreciate receiving a reply! It’s way much easier to communicate directly. Our team would like to point out that we have offered you to advertise your product, which we believe is great and deserves to be discovered by a lot of people who struggle with sleeping issues. We did charge the customers during the test phase and we are extremely sorry to see that some of them didn’t receive their orders. However, some technical issues occurred causing the deliverability disruption and, sadly, we were not able to fix them right away. We’d like to emphasize that in such situations, our team issues refunds and did issue refunds for customers. Our customer service team is more than happy to assist, especially, in such extraordinary cases which rarely occur, but require special attention. We also checked our previous communication and found out that all emails received from you have been replied to. Our team is sorry if some of the replies took a little bit longer than expected, however, they were definitely sent. In the future, we’ll make sure to prioritize such correspondence and we’re sorry If that affected our cooperation. Once we received your request asking us to stop advertising under the name of your brand, we agreed on that and stopped running our ads immediately. To add up, the website is no longer available and can’t be accessed. Let us apologize for all of this situation which is greatly unpleasant for both sides, and we do hope that this message will help us to receive your reply via email.
Map M.
I wish I could give no stars. Don't waste your money! Their exercises are not created by professionals depending on what you are looking for. It is a poorly executed algorithm. They charge a lot for nothing! I am currently disputing them with PayPal. UPDATE: I won my case against them through PayPal and was refunded. KILO Health flagged this review as fake thinking I didn't purchase it. Just sent the evidence of purchase to Trust Pilot.
Response from NonexistentJan 14, 2021
Hello, Thank you for stressing it out. We want to get more details on it. Please give us your registration email so we could check! Greetings, Kilo.Health team
Valerie
This is a total scam. They took two lots of money from my bank account 3 months apart. Pay pal would not help to recover the money and they would not refund. Be warned. Update. The second payment was refunded after this review was published. Update. Two months on and i am getting messages to remove this review from Kilo Health through Trustpilot. I wonder how many honest reviews have been removed through this type of intimidation.
Response from NonexistentJan 14, 2021
Hello, Valerie Thank you for pointing this out. We'll investigate and contact you through email. Thanks! Best wishes. Kilo.Health team
Consumer
SCAM! This company will take money from your account that is completely unauthorised- DO NOT ENTERTAIN ANYTHING TO DO WITH THEM!!
Response from NonexistentJan 13, 2021
Hey there, Some of our products have subscription services, which renew automatically if not canceled before the end of the initial period. Our apologies if our subscription policy misguided you. Either way, we need your registration email to investigate your case. Please reply to our "find reviewer" request. Sincerely, Kilo.Health team
Dale N.
Dire experience, paid for a diet sheet download, never came. No response to any of my messages. Opened a paypal dispute but some how this company could prove I'd been sent it and opened and read it on two occasions. I HAVE NEVER HAD NOR OPENED THIS PRODUCT, they would not send me this evidence. My email account proves this. I have reported this very strange activity Now in Jan 2021 you respond to a situation where no diet sheet was received, you refund refused from October 2020. May I suggest you check the record of communication and perhaps not ask 4 months later
Response from NonexistentJan 13, 2021
Hello, Dale Thank you for reaching out. We're so sorry if that was the case. We want to get more info so we could investigate. Please reply to our "find reviewer" inquiry with your registration email address. Greetings, Kilo.Health team