Kibo PayReviews of kibopay.com

Working with Maria was very elegant. She has been very responsive and helpful to us in setting up our Kibopay. Thankyou for your great service. Dr. Monica O'Sullivan ND

We are very impressed with the customer service we have received with Kibo. From the sign up process to calling and asking a question the customer service has been excellent!!

This service is shaping up to be a game changer for my small business. It is simple, inexpensive and the customer support is amazing (props to Maria). Aside from the huge and obvious benefit of saving hundreds of dollars every month or two, not receiving a monthly statement from my former processor with all sorts of bizarre and unintelligible charges and fees is itself worth the price of admission. Highly recommend!

Great experience, Maria was wonderful in handle my business. Recommend for anyone who is looking for there services.

Kibo Pay was like a gift from the Heavens!!! Maria is so extremely helpful and easy to talk to... she is ALWAYS available to assist and has truly revived the "person-to-person" experience!!! Don't waste your time with any other Merchant! Kibo Pay is the way to go!

We signed up for a new merchant services account in February based on a mailed offer from KiboPay. Our experience using that account since has been mixed. Most of the difficulties are not due to KiboPay itself but the processor (Merchant Lynx) the account is closely tied to. The advantages of KiboPay's offer was a merchant account charging ONLY a fixed percentage fee as un upcharge. That is, if we charge and receive $100.00, the customer is charged $103.75, 3.75% more. There was to be NO monthly, service, PCI or any of the hundreds of other fees used to bleed us dry presented by other processors. And we are able to process transactions thru an online gateway. This much fit our needs nicely. But downsides quickly made themselves known. KiboPay helped us get it working thru Merchant Lynx, but the latter was difficult to work with. One major problem is that there are very small variations in what we charge versus what is actually deposited in our account. Those variances may only be 1-cent, but it costs far more to correct a 1-cent variance in labor. The root cause is the backwards way the amount actually deposited to our account is calculated. Merchant Lynx appears to be a series of missile silos, none of whom talk to one another. And included in those isolated silos is yet another organization that actually does the processing. So investigating how things work on this system is initially a frustrating series of calls just trying to find who can address an issue. This was especially true as we pursued the process of becoming PCI compliant. Merchant Lynx needed clearance from a separate organization to initiate the process, but that separate organization required Merchant Lynx to provide the basic info regarding our account to begin. And that took the two a month to resolve. There is NO documentation for the online portal used to process transactions. You're on your own, or you're on the phone. Merchant Lynx prints terms on our monthly statement, including major fee increases, that KiboPay assured us do not in any way apply to our account. So why are they on our statement? In sum, it is a good system for us which many aspects of the related processor detracts from. Once we went thru the learning curve, and did some programming to compensate for their convoluted math, it is a workable system.

Our business has recently begun using Kibo Pay for our credit/debit card patients. We are very pleased with the set up and ease of working with Kibo Pay. They have been there every step of the way and continue to assist if need be. That's why we are giving them a 5 star review. We would highly recommend them! Thank you for everything Kibo Pay!

Kibo Pay has worked exactly as they described it would. Any time I have a question, they have answered promptly and efficiently.