KIBOReviews of kibocommerce.com

I agree with the reviewer who wrote "If you ever place an order and the website redirects you to Kibo to handle their sale, back out immediately and order from a different site." I was buying something from joby.com and had no idea Kibo was behind them. When I tried to place my order on joby.com using a credit card, I got a transaction failed message, so I tried it again using PayPal and the order went through. But then I received 2 order confirmations with different order numbers, meaning I was charged for duplicate orders. Joby uses Kibo to process credit card orders, and fulfill orders, and provide customer service for those orders. Neither the Joby website nor the Kibo website would let me cancel any of the orders. I emailed both Joby and Kibo, neither cancelled one of the the orders. I tried calling Joby, they were closed. I tried calling Kibo, their message said closed until 12am CST. Called at 12:15am CST, nobody at Kibo answered phone or chat. Tried multiple times over the next hour and half, nobody at Kibo answered. Got hold of Kibo 2 hours later on chat, they said they would cancel one of the orders and email me. Hours later I received 2 shipping notices! The order was NOT cancelled and I never received an email. I tried calling Joby, but they are not open Fridays. I called Kibo, they said too late the orders had shipped. They told me I would have to pay to have it returned! I said no way, this is completely their fault. They said they would talk to someone about getting a prepaid return label and while I was on the line they hung up on me! I called Kibo back and the new person would not even try to get me a label, claiming the distribution center was closed, even though when I called 10 minutes ago it was open! They told me to refuse shipment, but I am not at home during the day to do so. At this point I believe Kibo committed fraud, they falsely claimed the transaction had failed and double billed me and did absolutely nothing to refund the money, cancel the order, or stop shipment, and lied about their customer service hours. I called my credit card company and they got Kibo on the line. Kibo took no responsibility and said they would be sending me a label. I have received nothing to date. After the package arrives I will be opening a dispute with the credit card company. I am not paying 1 cent for Kibo's mistakes. Horrible, terrible, company. I also will never order again from any merchant who uses their services.

Purchased a jacket from BRP they sent me the wrong size. Contacted Kibo to obtain a prepaid label to return the jacket that was sent in the wrong size as I didn’t feel I should have to pay for something that was an error on the part of the distribution store. Their customer service representatives are either incompetent or ill trained as it took 5 weeks and an email to the actual store. Once the store clerk emailed me back he said that it wasn’t at all what Kibo told them was the issue. If you can imagine after sending photos as proof that jacket was the wrong size and clearly stating I didn’t want a replacement jacket Kibo had the store send another coat!! Try and avoid any purchases that use Kibo as their return agent, it’ll be nothing but torture. Contacted the store directly and had a return label in under 2 hours. Terrible service from Kibo

Crap service and no sense of urgency. Go somewhere else and use a different part because you will never get the product.

UPS lost $1200 worth of parts, kibo refuses to acknowledge the issue. At this point my only hope is a bank dispute/lawsuit. UPS did an investigation and I still can’t get them to do a anything, what a joke.

If you ever place an order and the website redirects you to Kibo to handle their sale, back out immediately and order from a different site. This company is a joke. There is no customer service phone number and if you choose to try and chat with someone about your issue, forget that too. Currently waiting to chat for the 3rd time this week and it's been over 30 minutes waiting. Just to chat!!! Terrible customer service, no way to speak directly to anyone and I have been charged nearly $600 for a product that hasnt' even shipped or been made! On back order from Honda until August. I ordered my product on June 15th and received one email saying that my order had been placed, then they went ghost on me. Zero contact. They got one star because I had to click something to get me to this stupid box to leave a nastygram. Can not believe this place is a business, nor can I believe they are still in business. Nothing but bad reviews. Anybody from Kibo read them?? Like the owner?? Manager?? Anybody?? Guess I'll dispute the charge through the credit card company since there is no one to speak to. Terrible.

I ordered cushions from Home Hardware and was charged twice. Waited almost an hour for online chat. It went no where. Called my credit card company, they gave me the tel#. On hold for another hour. Gave up. I will file a dispute with my Credit card company. I will never order from any company using Kibo.

Horrible company!!! They charged me for something they did not order!! And I can’t even get them on the phone to try to get a refund! I tried getting a email through but for some reason it wouldn’t go through!!! I will never use this company again!

So bad! Ordered an item from HomeHardware.ca and it arrived damaged. Returned it and I have not received my refund after a few weeks. It’s been impossible to get a hold of anyone from Kibo (as per my local Home Hardware’s instructions), so I tried to open a ticket via the online form. Ticket was immediately closed with no resolution. Ridiculous.