KibinReviews of kibin.com

Response from KibinOct 20, 2020

Hi there, I'm sorry to hear that the edit did not meet your expectations. I've reviewed the document, and I see that your editor made a large number of corrections to errors in punctuation and sentence structure, reworded some awkward sentences, and left several notes explaining these changes. However, I do see that your editor missed two small but significant errors. We want every customer's experience to be as positive as possible, so we've sent you an updated document with the errors corrected as well as an offer for another edit free of charge. Please check the email we sent to you so we can make sure your document is in perfect order. Robert K., Customer Happiness Coordinator @Kibin

Response from KibinApr 27, 2020

Hi Mary, We appreciate you taking the time to leave a review of your recent editing experience. I see that you're a new editing user with Kibin, and we've been trying to get in touch with you via email to help resolve your issue with this order. It seems that there may have been a misunderstanding about the kind of services Kibin editors provide, so I wanted to clear up any potential confusion. Please do correct me if I'm wrong, but it seems that the expectation for your order was that your editor would make the changes your professor requested and re-write parts of your paper to match the feedback your professor gave on your draft. I'm afraid that creating any type of new content for you, as your editor mentioned in her notes, is outside of the scope of Kibin's services. We provide an editing service, not a writing service, which means that we can only work to improve the content that is already provided in the essay, and creating new content for you is also considered plagiarism by your academic institution. You can find more about the scope of our services at https://help.kibin.com/category/107-kibins-scope-and-capabilities. Again, I do sincerely apologize for the misunderstanding. We're absolutely willing to help fix this situation for you, so please feel free to reach out to us at [email protected] or reply to any email from Team Kibin. Kind regards, Nikki L., Customer Service and Community Manager @Kibin

Response from KibinApr 22, 2020

Hi Kaye, We always want you to have the best experience with Kibin, and I'm very sorry to hear that you were disappointed with the edit you received on your reference list. I must admit that this feedback is a bit confusing, as I've checked over the reference list edit and do see that there were 71 individual corrections made to your 8 reference list entries. I can see that your editor did link you to the OWL at Purdue for some references. The OWL at Purdue is a free online resource to help students with referencing and citations. I've clicked on each of the links included in the comments but wasn't able to see any other place asking for payment. I apologize if there was miscommunication there. It seems that most of these links were provided as a resource for you to use in the future or to explain why the change was made since the changes were also made to the reference. However, sometimes when we edit reference lists, some information is missing. Our editors are advised to leave a comment to let you know what's missing and where you can find it on your original source, as the original source material is not always easy to verify on the internet. Occasionally, some editors are able to find the missing information easily, and they're able to update the information for you. I apologize about any miscommunication or misunderstood expectations with the service and this document. We definitely want to make this right for you, and we appreciate your business with Kibin over the years. Please feel free to respond to the email our Customer Happiness Team sent you regarding a solution to this issue, or you can send us a new email at [email protected]. We'll be glad to help you out further. Kindest regards, Nikki L., Customer Service and Community Manager @Kibin

Response from KibinFeb 11, 2020

Hi there, I'm sorry to hear that you weren't happy with your experience this time. I see that you've used our services for quite a few months, yet this is the first time you've reached out with feedback. Detailed corrections are our specialty, and in fact, I see that your editor left over 70 changes in your short essay. He also provided a number of comments with additional suggestions, along with lengthy feedback about your essay as a whole. I don't see that you took advantage of the options we include to upload your assignment guidelines, prompt, or a note for your editor. When our team members reached out to request more information, we didn't get a response either. This information provides context to editors and helps our team members tailor their comments and changes to your specific concerns and requirements, so I encourage you to take advantage of these options going forward. Our team puts incredible effort into making sure that the students who use our service have a great experience, and we're sorry that wasn't the case for you this time. We would love the opportunity to earn a better rating , and we will be in touch to make sure that you're able to see and understand the changes made in your document and make sure you get the level of detail you were looking for. Kind regards, Erin H. Operations Manager @ Kibin

Response from KibinOct 30, 2019

I'm very sorry to hear that your latest editing order did not meet your expectations for a helpful review. Looking over the document, I can see that your editor left 7 comments and made 46 total revisions to the 278-word text, so it does appear that changes were made to help improve the text overall. Is it possible that the edited file didn't show your editor's changes when you downloaded it? If so, you can check out our help doc for just that sort of situation at https://help.kibin.com/article/103-i-cant-see-any-edits. You can also send a response to the email I sent from [email protected] with your complementary second review if you're still unable to see the changes made to either document. Your satisfaction is what's most important to us, and I apologize again that this edit didn't meet your expectations. I hope that you found the second review more helpful to you, and please do let us know if you have any other concerns we can help with. We're committed to making this right for you. Best wishes, Nikki L., Customer Service and Community Manager @Kibin

Response from KibinOct 15, 2019

Hi there, I'm very sorry to hear that your document was not returned on time. We know your deadlines are important to you, which is why we do everything possible to ensure that your edited papers are returned within the designated turnaround time. I sincerely apologize that this wasn't your experience this time around. Rest assured that I've taken steps on my end to ensure that this doesn't happen again. It looks like you were able to get in touch with our Customer Happiness Team to resolve the issue and that your edited document was viewed and downloaded successfully. Please do let us know if there's anything else we can do to help make this right for you by responding to the latest email sent to your inbox from [email protected]. Kindest regards, Nikki L., Customer Service and Community Manager @Kibin