Kiara Sky NailsReviews of kiarasky.com

I ordered a expensive still and cannot seem to get it. They told me it would arrive four days ago and it never arrived. Then they took the date down and never put a new date for arrival. I emailed and they never responded. I asked for my money back and they told me they can't do that since it is being delivered. But they refuse to tell me when it will be delivered. It's been weeks!!!

I placed my order on a Friday and then on Monday I was told that it was being processed. Tuesday I got a notification stating that there was a delay. Wednesday it finally got shipped. I was advised that it would be 3 to 5 business days to receive my products. I finally get a notification that it will be delivered by 4 PM. 4 PM came around and I did not receive anything. I checked back for updates and it stated to check back later for an updated delivery date. It has been two days and still no updates. I contacted customer service multiple times and they stated that they have no information on the status of the package. I also contacted USPS, who was responsible for delivering the package and they stated that they have not yet received it. I’m starting to get really frustrated with this. Since the items were over $100, it was signature required for delivery. I have been home every day to make sure I don’t miss the package, but yet nothing is coming. I spent a lot of money with Kiara Sky to receive poor customer service and not get my products. The only thing that I am seeing on the tracker website is that it is getting bounced around the country, straight past my house. I am moments away from contacting them and demanding a refund. Needless to say I will not be ordering from them in the future. I am very disappointed because I was super excited about the new product launch, but at this rate, I don’t even know when or if I will be receiving what I ordered.

Takes way to long to receive items won’t order again. Amazon Prime next day or two days max.

Does not send what you ordered. They will let you buy a product and then sell it out, but you won’t receive yours just an offer for their “basic” model

I order my item on August 5 2021 and I emailed the customer service department they gave me the run around said it I would receive a tracking number for my item never received it Kirra Sky’s customer service is rude and they are not professional, they need more training and fail to apologize to the customer never again will I order from this company again

I placed my order April 11 and I emailed them April 21st asking them about when my item will ship .Same day I got an email saying it’s awaiting shipment. April 23 I get an email saying my order is cancelled it’s out of stock and they don’t have a restock date .

Will never order anything directly from Kiara Sky again, it’s been 10 business days & I still don’t have my order. That’s just too long. I love their products so I will try to order through Amazon next time.

Customer Service for this company is awful. I ordered 6 items to be delivered internationally, so I paid for the shipping. It states that it can take up to 5-8 days for dispatch, but instead they took 2 weeks to actually dispatch me my items. After messaging via Instagram I got a generic message back telling me it’ll be dispatched in a few days. Then having chased again, I was told either the same day or following day for dispatch. It got to say 12, where I had to repeatedly chase, comment under posts etc to provoke a response. I was lied too several times and ignored, quite clearly as I could see my messages showing as “Seen”. 2 emails later to their customer service email, I got a refund with no explanation. Finally having got my items, I was missing an item and had to work out what I was refunded for myself. I was so excited to be able to purchase from Kiara Sky but they just seem like they simple don’t care and don’t bother communicating to their customers properly. I got a small apology for the delay and that was it. It’s not good enough. Don’t oversell and underdeliver. I won’t be ordering again, I don’t think.