Sungka V.
I had an extremely disappointing experience
I had an extremely disappointing experience with the Kia Parts team. I spoke with a manager named Michelle, who was passive-aggressive, dismissed my concerns, and ultimately hung up on me. At one point, she even suggested I “just Google it” in response to a simple question I had. I spent over an hour and a half going back and forth with the team via phone and email, only to feel ignored and frustrated by the lack of professionalism and support. Never using them again.
Response from KiaPartsNow.comSep 16, 2025
Thank you for taking the time to share your thoughts about your experience with the manager. We sincerely regret that your interaction did not meet your expectations. It’s important to us that every customer feels respected and heard. We value transparency and will use your observations to guide future improvements in our manager approach. Thank you again for bringing this to our attention.