KiaPartsNow.com Reviews | Read Customer Reviews of kiapartsnow.com

KiaPartsNow.com Reviews | Read Customer Reviews of kiapartsnow.com

KiaPartsNow.com reviews

Showing 138 reviews with 1 star · Clear filters

Coxman
Apr 23, 2026
Ordered a part (Order #VK25210067) that…
Ordered a part (Order #VK25210067) that arrived damaged and unusable. Called on April 21 within their own return window to report it. Received a written denial on April 22 falsely claiming I was outside the window. Called back and spoke with a manager named Nancy who refused any resolution, refused to provide a mailing address, and told me I could "do whatever I want" and that I "won't get a replacement or refund." Currently pursuing BBB complaint, FTC filing, and Amex chargeback. $317.38 for a damaged part with zero customer service accountability. Avoid this company.
Response from KiaPartsNow.comApr 23, 2026
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
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Thomas H.
Apr 7, 2026
Apparently kiapartsnow grabs any…
Apparently kiapartsnow grabs any electrical part off a shelf and sends it to a customer and refuses a return, even if it is the wrong part. I ordered an electrical part for a 2011 Kia Sorento based on the year/make/model. The part was advertised as “fits 2009-2014 model”. I received an incorrect part that is for a 2015 car that is not usable. The part is in perfect condition, original package. Kia representative, apparently reading from a script, will not issue an RMA for return. This company cannot be trusted to correct their error.
Response from KiaPartsNow.comApr 8, 2026
Thank you for your feedback. We’ve reviewed your order and confirmed that a VIN was not used during the part selection process. There are multiple parts with the same name that fit your search result due to different options and trims. We recommend VIN lookup for the most accurate fitment before checkout to confirm compatibility. If a part that does not fit your application was ordered, but the correct part per invoiced was delivered, the return request will be categorized as a no-longer-need. We understand your frustration; however, electric components are not eligible for returns. We appreciate your understanding and encourage the use of VIN verification for future orders to help ensure exact fitment. For more information regarding our returns policy, please visit www.kiapartsnow.com/service/kia-return_policy
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Ricardo
Mar 28, 2026
Wrong part
Wrong part . Never again going to order from this shit place
Response from KiaPartsNow.comMar 31, 2026
Thank you for your review. We’ve reviewed your order and confirmed that a VIN was not used during the part selection process. We recommend VIN lookup for the most accurate fitment, at the time of ordering to confirm compatibility. We appreciate your understanding and encourage the use of VIN verification for future orders to help ensure exact fitment, or through our Parts Question in LiveChat to confirm vehicle fitment.
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Robert F.
Mar 28, 2026
Horrible
Horrible. They are crooks and you should stay away from them. I ordered 6 spark plugs from them. They sent me one wrong spark plug. The return process and customer service is a joke. I returned the part, it was delivered to them on March 5th and I still have not received a refund in 3 weeks now.
Response from KiaPartsNow.comMar 30, 2026
Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and strive to improve our customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may look into your concerns further. Edit: It has appeared like the reference number provided is not one of our order numbers. It has been a few days since we requested more information, we understand how busy every customer is and we value your time. We strongly urge you to provide order information so we may investigate and assist you further. Thank you!
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Yvonne
Mar 23, 2026
Horrible Part that didn't work
Do NOT order a thing from them. I ordered a damn speedometer cluster and the damn thing wouldn't bring up my original miles. I wasted over $400.00. I would never order anything from them again. That's crooked what they do to people. I ended up having my original cluster put back on. They said I could NOT return it. I don't remember the exact date. I got the cluster in 2024 or 2025.
Response from KiaPartsNow.comMar 25, 2026
We are sorry to hear your experience. We take all feedback seriously and strive to improve our customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may look into your concerns further. While it is true that our return policy generally does not allow for returns on electronic components solely for refund purposes, there is an important distinction to be made. The 12-month/12,000 mile warranty covers the replacement of the electronic part if it is found to be defective or malfunctioning. Please submit an RMA for warranty claim. For more information regarding our returns policy, please visit: www.kiapartsnow.com/service/kia-return_policy Edit: It has appeared like the reference number provided is not one of our order numbers. It has been a few days since we requested more information, we understand how busy every customer is and we value your time. We strongly urge you to provide order information so we may investigate and assist you further. Thank you!
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B Serious Pet P.
Feb 28, 2026
You sent the wrong part
You sent the wrong part
Response from KiaPartsNow.comMar 3, 2026
Thank you for sharing your feedback with us. We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you. We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. For more information regarding our returns policy, please visit www.kiapartsnow.com/service/kia-return_policy
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DeAngelo
Feb 28, 2026
The parts were 100% wrong
The parts were 100% wrong
Response from KiaPartsNow.comMar 2, 2026
Thank you for sharing your feedback with us. We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you. We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. For more information regarding our returns policy, please visit www.kiapartsnow.com/service/kia-return_policy
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Rob
Feb 17, 2026
This company is terrible
This company is terrible. They sent me the wrong part. I followed their RMA process. They kept asking for more and more pictures, closer pictures and pictures of labels that didn't exist. Then, they stopped responding. The RMA process is a scam and they will never take a part back or refund you for their mistake. They will do everything possible to avoid taking anything back. I am still trying to dispute it with my credit card because even though they won't respond to me, they will to the bank and they claimed that the RMA process "wasn't completed". Its a sham. Be warned. Edit: I love the concerning response from kiapartsnow.com. They are going to have someone reach out to me? This is what I've requested in 20+ correspondences and I still haven't heard a thing. This is just more lies from the company. I will never hear from them and they will never refund me for the parts sent incorrectly or take them back.
Response from KiaPartsNow.comFeb 25, 2026
Thank you for your feedback. We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly. Your feedback is essential for improving our services.
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