KiaPartsNow.comReviews of kiapartsnow.com

Response from KiaPartsNow.comSep 1, 2026

Thank you for your feedback. We understand that shipping costs can be frustrating, especially when they seem high compared to the price of the part. Shipping charges are based on carrier rates, package size, weight, and delivery requirements. We appreciate you sharing your concern and will continue looking for ways to provide more reasonable shipping options.

Response from KiaPartsNow.comSep 1, 2026

Thank you for your feedback. We’re sorry to hear you experienced issues after installing the window motor. Some components or connectors may not be included with the motor if they are not part of the specific OEM part being sold, and installation using the original component can affect operation if the parts are not compatible. We understand your frustration with not being able to resolve the issue. Our Help Center and online chat are available through our website to assist with part and order questions, including warranty issues. We’re sorry we were unable to provide the experience you expected.

Response from KiaPartsNow.comAug 24, 2026

Thank you for your feedback. We’re sorry you’re unhappy with the outcome, but after reviewing the order, we verified that the correct part that was ordered was shipped. The return was processed as a standard return because the part itself was correct. Under our return policy, standard returns are subject to the applicable restocking fee. If a customer receives an incorrect part due to an error on our end, that is handled differently. We understand that this may not be the resolution you were hoping for, but we do need to apply our policies consistently to all customers. Your feedback is essential for improving our services.

Response from KiaPartsNow.comAug 11, 2026

Thank you for your feedback. We’re sorry for the frustration with the sunroof motor. We understand that having to obtain another diagnosis can be inconvenient, especially when the original diagnosis was from several years ago. However, our team did provide options to proceed through the warranty claim process. We do stand behind the products we sell and have a warranty process in place to assist customers when a part may be defective. We would be happy to continue working with you through the warranty process if you would like to proceed.

Response from KiaPartsNow.comAug 11, 2026

We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further.

Response from KiaPartsNow.comAug 4, 2026

Thank you for your feedback. We're sorry to hear you were disappointed with your order. After reviewing your case, we found that your return request was submitted outside of the timeframe outlined in our return policy, so we were unable to process an RMA. We would also like to clarify that we only sell new, genuine OEM parts we do not sell used parts. If there were concerns about the condition of the part upon delivery, we encourage customers to contact us as soon as possible so we can investigate and assist within the applicable time limits. Your feedback is essential for improving our services.